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听力原文：W: Hello. Mr. Summerfield. How are you today？M: Very well. Thank you, Ms. Green.W

听力原文：W: Hello. Mr. Summerfield. How are you today？

M: Very well. Thank you, Ms. Green.

W: What can I do for you？

M: Well, unfortunately, there is a problem with the order we received from you yesterday. It seems we've not received the right quantity of manuals to support the telephone system.

W: Oh, dear, that's bad news. I'm very sorry to hear that, and you don't know how many packs are without manuals？

M:No, because we haven't opened every pack. But in several of those that have been opened there are none, no manuals.

W: I'm very sorry about this inconvenience, Mr. Summerfield. We'll send out the manuals this afternoon by express mail entirely at our cost, and the manuals should arrive tomorrow or the day after at the latest.

M: All of them, right？

W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.

M: Yes. Yes, I see. That would be great.

W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out why the mistake happened.

M: Right. Thanks for your swift action.

W: Not at all. Thank you and goodbye for now. Do call if there is anything else.

M: All right. Thank you. Goodbye, Ms. Green.

W: Goodbye.

Questions:

What problems are the speakers discussing？

What does the woman promise to do？

What does the man think of the solution？

(20)

A．The man has sent the order to the woman by mistake.

B．Some of the telephone systems don't work properly.

C．Some of the packs do not contain any manuals.

D．The quality of the goods is not up to the standard.

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更多“听力原文：W: Hello. Mr. Summerfield…”相关的问题

第1题

听力原文：W: Hello. Good evening.M: Hello, may I please speak to George Hatton？W: To whom,

听力原文：W: Hello. Good evening.

M: Hello, may I please speak to George Hatton？

W: To whom, did you say？

M: George Hatton.

W: I'm sorry but no one of that name lives here. What number are you calling？

M: 123-4567.

W: That's our number all right but no Mr. Hatton lives here. This is the Smith residence.

M: Oh, I must have the wrong number. I'm terribly sorry.

W: That's all right. I hope you find Mr. Hatton. Good-bye.

M: Good-bye and thank you.

What number did the man want to dial？

A．123-4567

B．132-4567

C．123-4657

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第2题

听力原文：M: Hello.W: Is this Mr. Green's office？M: Yes, it is.W: Is he there？M: I'm sorry,

听力原文：M: Hello.

W: Is this Mr. Green's office？

M: Yes, it is.

W: Is he there？

M: I'm sorry, he isn't. He's at a meeting this morning.

W: What time will he be back？

M: He'll be back after two o'clock but he'll only be in the office for an hour.

W: Can I reach him in the conference room？

M: I'm sorry, but they aren't taking any calls. Can I take message for you？

W: This is Anne Lucas in the accounts office. I would like a word with him, please.

M: I can ask him to call you after the meeting. Can I have your number？

W: Yes, it's 488—6361. He can reach me there until three o'clock.

What is Mr. Green doing？

A．Answering the phone.

B．Having a meeting.

C．Working in the office.

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第3题

听力原文：M: Hello. This is Tom Davis. I have an appointment with Mrs. Jones for nine o'clo

ck this morning, but I'm afraid I'll have to be about fifteen minutes late.

W: That's all right, Mr. Davis. She doesn't have another appointment scheduled until ten o'clock.

Q: When will Mr. Davis most probably meet with Mrs. Jones？

(14)

A．At 10, 00.

B．At 9:00.

C．At 9:15.

D．At 9:30.

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第4题

听力原文：W: Hello. ABC Company.M: Hello. May I speak to Mr. Strong？W: Oh, he can't come to

听力原文：W: Hello. ABC Company.

M: Hello. May I speak to Mr. Strong？

W: Oh, he can't come to the phone right now.

M: OK, well, you see, I need to talk to him. Could you take a message？

W: Yeah.

M: Thanks. My name's Nick Johnson. And ...

W: The phone number, please？

M: Oh, yeah, my phone number is 5897248, and could you tell him to call me tonight between 7:00 and 8:30？

W: OK.

M: Thank you. Bye-bye.

(14)

A．He is not in.

B．He can't come to the telephone.

C．He is on another line.

D．He doesn't want to answer the call.

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第5题

听力原文：W: I'd like to speak to Mr. Johnson, please.M: This is Mr. Johnson.W: Oh, hello.

听力原文：W: I'd like to speak to Mr. Johnson, please.

M: This is Mr. Johnson.

W: Oh, hello. This is Erica Stone. My living room window was broken this afternoon. Can you repair it？

M: Sure. I can come over tomorrow afternoon. Is that OK？

W: Could you come over now？

M: OK, I'll come over and take a look in a little while.

W: You charge about $100, don't you？

M: Usually, if it's a small window. Didn't I repair a window for you a few weeks ago？ Oh, and your children have broken the window again？ Were they playing ball in the house？

W: Well, I told them not to do that any more. This time I broke it. I was practicing my volleyball.

M: Oh, you did, did you？

W: Yes, you're right.

When will the man come？

A．Tomorrow afternoon.

B．Tomorrow morning.

C．In a moment.

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第6题

听力原文：W: Hello. May I speak to Mr. Josh Cooke, please？M: Speaking.W: This is Rebecca Ca

听力原文：W: Hello. May I speak to Mr. Josh Cooke, please？

M: Speaking.

W: This is Rebecca Carter of" Yours Magazine".

M: What can I do for you, Miss Carter？

W: There'll be an issue next month introducing your newly published book "where the Road Ends", and I'd like to have an interview with you, if possible.

M: An interview？ I'd like to, Miss Carter, but I'm afraid my schedule is all full. I can't spare the time.

W: It won't take you long, Mr. Josh. Two hours or less will do.

M: Well, when？

W: When is convenient for you？

M: Hold on, please. Let me check my schedule...Say, how about this Friday morning？ Around 10 o'clock？

W: Why don't we meet at 11: 00 and have a talk over lunch？ I know a very nice place downtown.

M: Sounds nice. All right.

W: Shall I pick you up at your place？

M: No, no. If we are going downtown, you don't have to pick me up. Let's just meet at the restaurant. Where is it？

W: It's on Fifth Avenue, and it's called Rose Garden.

M: I know that place. I'll be there at 11:00 then. Good-bye, Miss Carter.

(20)

A．Ask for a job interview.

B．Talk about the arrangement of a news conference.

C．Make a discussion about the new book.

D．Make an appointment with the man.

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第7题

听力原文：W: Hello. China East Airlines Ticketing Office.M: Hello. I'd like to know if you

听力原文：W: Hello. China East Airlines Ticketing Office.

M: Hello. I'd like to know if you fly to Beijing.

W: Yes, we do.

M: Okay. I'd like to make a reservation on a flight this weekend.

W: Okay. Which day would you like to depart, Sir？

M: Well, what flights do you have on Saturday morning？

W: Saturday？ Let's see. There's a flight at 6:10 am and there's also one at 10: 45.

M: And what time do they arrive in Beijing？

W: Well, the 6:10 flight arrives at 9 o'clock, and the 10:45 arrives at 12:45.

M: Are they both nonstop flights？

W: Well, the 6:10 flight makes a stopover in Shanghai, but the 10:45 is a direct flight.

M: I'd like the 6:10 flight, please. Will I have to change planes in Shanghai？

W: No, no, no. It's just a fifteen-minute stopover.

M: Okay.

W: Is that a one-way ticket or would you like a return flight？

M: One-way, please.

W: Fine. Your name, please.

M: Bill Siemens, S-I-E-M-E-N-S.

W: All right, Mr. Siemens. That's Flight 1034, departing at 6:10 am, July 14th, arriving at 9 o'clock in Beijing. You can pick up your ticket at the airport.

M: That would be great. Thank you. By the way, how much is that？

W: That's $ 398.

What is the man doing？

A．Calling an information center.

B．Reserving a round-trip ticket for himself.

C．Buying a one-way ticket for his wife.

D．Booking a one-way ticket via telephone.

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第8题

听力原文：W: Hello.M: This is Mr. Jackson. Could I speak to Dr. Wang, please？W: Speaking. H

听力原文：W: Hello.

M: This is Mr. Jackson. Could I speak to Dr. Wang, please？

W: Speaking. How's that new bridge, Mr. Jackson？

M: Not so good, doctor. That's what I'm calling about. It just doesn't seem to fit right.

W: Well, that's to be expected during the first few days after it has been put in. As I told you, there will be no complications.

M: It hurts so much, especially when I eat. I keep removing it afterwards, you know.

W: I understand, Mr. Jackson. It does hurt in the beginning, I know. But it would be better if you didn't remove it, except when cleaning it, of course.

M: Well, I did at first, doctor, but my gums hurt so much that I just can't stand it any longer.

W: Well, maybe we can adjust it a little more.

M: Adjust it？

W: Yes, file it down a little here and there. When can you come in？

M: Oh, right away, doctor, if you don't mind.

W: I'll check here now. Maybe I can find the time for you this morning.

M: Oh, I can wait until this afternoon if you're too busy now.

W: Sorry, Mr. Jackson, but I'd rather you'd come this morning if possible. This afternoon I'm teaching a class at the dental school. Just a minute, Mr. Jackson, can you get here at about 11:30？ That will give us enough time before lunch. We'll see what we can do.

M: Oh, yes, doctor. I can make it. Thank yon. See you then.

What was wrong with Mr. Jackson？

A．He had toothache.

B．He hurt his legs.

C．His false teeth didn't fit.

D．Something was wrong with his fingers.

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第9题

听力原文：M: Hello. This is Richard．May I speak to Johnson．please？W: Sorry. Johnson is not

听力原文：M: Hello. This is Richard．May I speak to Johnson．please？

W: Sorry. Johnson is not here now.

Q: Who is the man？

(17)

A．Johnson's friend.

B．Johnson．

C．Richard．

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第10题

听力原文：W: Hello. Holiday Hotel. May I help you？M: Yes, I'd like to reserve a room for a

听力原文：W: Hello. Holiday Hotel. May I help you？

M: Yes, I'd like to reserve a room for a couple on the 13th of September.

W: Okay. Let me check our books here for a moment. You want a room for a couple on the 13th of October, right？

M: No. It is September, not October.

W: OH, I'm sorry. Let me see here. Hmm.

M: Are you all booked that night？

W: Well, not yet. We do have one suite available, complete with a kitchenette and a sauna bath. And the view of the sea is great, too.

M: How much is that？

W: It's only $ 200 dollars, plus a 10% room tax.

M: Oh, I'm afraid that's a little too expensive for me. Do you have a cheaper room available either on the 12th or 14th？

W: Well, would you like a smoking or a non-smoking room？

M: The non-smoking one, please.

W: Okay, we do have a few rooms available on the 12th; we're full on the 14th, unless you want a smoking room.

M: Well, how much is the non-smoking room on the 12th？

W: 80 dollars, plus the 10% room tax.

M: Okay, that'll be fine. I'll take this one.

W: An right. Could I have your name, please？

M: Yes. Torn Delfino.

W: How do you spell your last name, Mr. Delfino？

M: D-E-L-F-I-N-O.

W: Okay, Mr. Delfino, we look forward to seeing you on September 12th.

M: Okay. Goodbye.

(23)

A．A non-smoking room.

B．A smoking room.

C．A suite with a kitchen.

D．A room with a great view.

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