题目内容
（请给出正确答案）
We apologize for the delay inprocessing _____loan application.
A．you
B．your
C．yourself
D．yours
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更多“We apologize for the delay inp…”相关的问题
A．related
B．stylish
C．disinterested
D．unavailable
What will happen if we have done something wrong？
A．Our logic of thinking will be disturbed.
B．We shall lose a friend.
C．We shall apologize at once.
D．Our moral balance will be disturbed.
Willey Home Furnishings Co.
15 Mary' s Street
Brookline, Massachusetts 02446
TEL: (617) 353-7154
FAX: (617) 353-4830
To: William Winkle ＜william@builder.com＞
From: Keith Weber ＜weber@willey.com＞
Date: July 21
Re: Order 037513
Dear Mr. William Winkle,
Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.
In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home Furnishings Co.
Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home Furnishings Co. in the future.
Any questions？ Call (617) 353-7107
Best regard,
Keith Weber
Customer Service Department
What is the purpose of this e-mail？
A．To acknowledge a mistake
B．To place an order
C．To register a complaint
D．To request a refund
To: imccarrol@argoengineering.com
From: members@aie.org
Date: November 4, 20— 2:40:18 PM EST
Subject: [AIE] Your membership ID card will be mailed within the next week
Dear Jack McCarrol,
We are sending you this e-mail message to confirm that your membership ID card/receipt has been printed and will be mailed within the next week. We apologize for delays in processing recently as we upgraded our membership system.
If you would like an electronic copy of your receipt e-mailed to you (in addition to the printed receipt already on its way), please let us know.
If you have any questions about your membership, please contact us at members@aie.org or telephone 703-836-0662 (toll free in the United States: 888-547-2296). Thank you for being part of AIE!
Sincerely,
AIE Member Services
Association of Industrial Engineers (AIE)
P.O. Box 7845
Alexandria, Virginia 22314
Web http://www.aie.org/
Why has this e-mail been sent？
A．To describe the benefits of AIE membership
B．To request additional personal information
C．To apologize for sending something to the wrong person
D．To explain that a delay in processing has been resolved
Who is the announcement intended for？
A．Travel agents
B．Ferry passengers
C．Airline passengers
D．Sports enthusiasts
What kind of work needs to done？
A．Electrical
B．Structural
C．Garden
D．Plumbing
W: Then we' re in trouble. We won't be able to get to Chicago by 6:00 for the dinner with Mr. O'Neil.
M: I' II talk to him. I was going to call him anyway to speak about our contract.
W: Don't forget to apologize to him about being late.
What time was the plane originally planned to depart？
A．3:00
B．4:00
C．5:00
D．6:00
听力原文： Mr. Benedict. This is Alex Bilbo from customer service at FedEX. Unfortunately we are unable to complete the shipment of your package as the contents of the package are considered hazardous material and not allowed to be shipped without special approval from the U.S. Government. Your package is being returned to the FedEX outlet nearest to your business, which is 1562 Industrial Avenue, in Lachine. It will arrive in the next two days and you will be notified when it arrives. You will receive a full refund and we apologize for any inconvenience.
What is the man calling about？
A．A special service
B．A failure of shipment
C．An alternate address
D．A local branch
