The After-sales Manager of your company proposes to set up a customer hotline to improve c
ustomer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together:
?The impoffance and necessity for setting up a customer hotline.
?Comparison of its cost and its impact on customer loyalty.
The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal.
Discuss, and decide together:
?The importance and necessity for setting up a customer hotline.
?Comparison of its cost and its impact on customer loyalty.