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To: "The Shoe People" ＜ inquiries@shoepeople. com ＞ From: "John Trimbald" ＜jtcons

To: "The Shoe People" ＜ inquiries@shoepeople. com ＞

From: "John Trimbald" ＜jtconstruction@img. com＞

Subject: Customer Complaint

To Whom It May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.

Thank you.

John Trimbald

Foreman, JT Construction

To: "John Trimbald" ＜jtconstruction@img. com＞

From: "The Shoe People" ＜ inquiries@ shoepeople. com＞

Subject: RE: Customer Complaint

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason, President

Which company was unsatisfied？

A．Stan Mason's company

B．The Shoe People

C．JT Construction

D．The sole company

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更多“To: "The Shoe People" ＜ inquir…”相关的问题

第1题

People may spend time in making decisions about______.A．how to prepare to go to schoolB．ho

People may spend time in making decisions about______.

A．how to prepare to go to school

B．how to have the breakfast

C．what clothes to wear to class

D．which shoe to put on first

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第2题

听力原文：Today I'd like to continue to talk about the reason why the United States develop

听力原文： Today I'd like to continue to talk about the reason why the United States developed at such a high speed in the past 400 years. There are many factors. America has an abundance of natural resources including some of the best farm lands in the world. People from many countries settled them, bringing with them a wealth of knowledge and skills. But in the last 100 years it has been the workingman that was the backbone of the nation.

What is the American workingman？ He's a worker in a shoe factory or a meat packing-house or a coal mine. But more than that, he is a husband and a father. He raised his children to value the importance of cooperation. And he raised his children to help them better themselves. Seldom do their children forget the value they have learnt at home.

The workingman fought hard to achieve what he has for almost all his life, but today the workingman is faced with a new kind of struggle. Ever advancing technology is taking his job. It's very probable that the workingman will be replaced by a machine.

(23)

A．The United States is quite rich in natural resources.

B．The Americans are the people with knowledge and skills from many countries.

C．The young Americans are well-educated to value the importance of cooperation.

D．The workingman is now enjoying the wonderful life he achieved through struggle.

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第3题

As prices and building costs keep rising, the "do-it-yourself"（DIY) trend（趋势)in the U.S.

As prices and building costs keep rising, the "do-it-yourself"(DIY) trend(趋势)in the U.S. continues to grow.

"We needed furniture(家具)for our living room," says John Ross, "and we just didn't have enough money to buy it. So we decided to try making a few tables and chairs. "John got married six months ago, and like many young people these days, they are struggling to make a home at a time when the cost of living is very high. The Rosses took a 2-week course for ＄ 280 at a night school. Now they build all their furniture and make repairs around the house.

Jim Hatfield has three boys and his wife died. He has a full-time job at home as well as in a shoe making factory. Last month, he received a car repair bill for ＄ 420. "I was deeply upset about it. Now I've finished a car repair course, I should be able to fix the car by myself."

John and Jim are not unusual people. Most families in the country are doing everything they can to save money so they can fight the high cost of living. If you want to become a "do- it-yourself", you can go to DIY classes. And for those who don't have time to take a course, there are books that tell you how you can do things yourself.

We can learn from the text that many married people ______.

A．find it hard to pay for what they need

B．have to learn to make their own furniture

C．take DIY courses run by the government

D．seldom go to a department store to buy things

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第4题

Not all decisions are alike. Nor is every decision made in the same manner. Although some

actions you undertake derive their basis from newly made decisions, there are other instances when decision-making does not really take place. The latter, according to Deacon and Firebaugh, may involve routine, programmed, impulsive or intuitive action. When you wake up in the morning and prepare to attend class, do you consciously make decisions about such things as which side of your hair to comb first, how to brush your teeth, or which shoe to put on first？ Probably not. Although you may have made a conscious decision about what you were going to wear to class, you probably didn't spend any time in making a decision about how to get ready to at- tend class. Every individual has certain habits or routine behaviors. Although they originated from decisions made at an earlier time in your life, you no longer consciously make these decisions each time you undertake this type of action.

Routine plans or actions serve a useful purpose in your daily life and management. How long would it take you to get up, get ready, and walk to class if you had to make separate decisions for each action you take？ You use routine plans or action resources to make new decisions.

In addition to the habitual behaviors or routines you follow, you also have certain specific actions you undertake in a given situation. These are called programmed decisions. Programmed decisions are different from routines. Routine plans or actions are patterns of behavioral. actions repeatedly undertaken on a consistent and regular basis. Programmed decisions. on the other hand, utilize your past experience in a similar situation For instance, you know you are going to have a test. Your method of studying for this test will ha done using your knowledge of a similar experience. The degree of success previously achieved will be a determinant in how. when, where, and the length of time you study for this test.

Programmed decisions, like routines are a resource in your management. When the action undertaken proves to be successful you repeat the same action the next time when a similar situation occurs. This successful achievement, measured by the satisfaction you received, determines when and the extent to which you modify the original decision before employing it again in other like situations.

Both routine and programmed decisions serve useful purposes. They act as resources by eliminating the need to make new decisions. They also evaluate managerial action. The success you achieve enables you to by- pass or minimize the use of the decision-making process.

People may spend time in making decisions about ______.

A．how to prepare to go to school

B．how to have the breakfast

C．what clothes to wear to class

D．which shoe to put on first

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第5题

划线部分读音相同shoe should（）

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第6题

You may come into an empty office after you are told that the school principal is expectin

g you in her office; you may be called at the last minute to come to class after you were told that the class is cancelled for the teacher's illness; you may even be given a loving letter, and then find out later it is written by some of your best friends, what is wrong？ Nothing, it's just April 1st.

We all know April 1st can also be called April fool's Day. But do you know where it came from？ Do you know this day used to be a nation's New Year？

This is the case in France in sixteenth-century, which, when you think about it, may make more sense, for April is the time when spring returns. And the idea of beginning a year with spring would so easily be understood. The celebration for the New Year is pretty much the same as it is today. People hold and join all sorts of parties, singing and dancing into the late night.

Then in 1562, a new calendar was introduced by Pope Gregory for the Christian world. And the New Year began to be celebrated on January first. For any nation, the celebration of New Year is something that can not be replaced by other occasions. And the change of the New Year's date would not be accepted in an easy way. That's also why some people chose not to believe it when hearing the news. So they insist to celebrate New Year on April first, others played tricks on them and called them April fools.

Americans play small tricks on friends and strangers in a similar way on the first of April. One commonly-played trick is pointing down to a friend's shoe and saying, your shoelace is untied. And the examples we mentioned at the beginning of our passage is among the limitless ways for children to play tricks on their classmates, friends and so on. Most April fool jokes are in good fun and not meant to harm anyone. The cleverest April fool joke is the one where everyone laughs, especially the person upon whom the joke is played.

The examples the author mentions in the first paragraph is to ______ .

A．criticize the lack of good manners of the American school kids

B．warn us not to believe others without confirmation

C．highlight the idea that we should be nice to those people around us

D．introduce the of April Fool's Day in an way that would interest the readers

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第7题

What problem does the product solve？A．Improving Wright shoe salesB．Finishing firstC．Stayin

What problem does the product solve？

A．Improving Wright shoe sales

B．Finishing first

C．Staying handsome

D．Keeping white shoes white

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第8题

根据以下材料，回答题Wikipedia Imposes New Curbs （约束） on Editing ArticlesWikipedia， the fa

根据以下材料，回答题

Wikipedia Imposes New Curbs （约束） on Editing Articles

Wikipedia， the famous online encyclopedia， is looking to impose more discipline with new restrictions on the editing of articles.

The latest changes come as Wikipedia tries to balance a need for credibility and a desire for openness. While anyone can still edit entries， the site is testing pages that won"t register changes until they are approved by an experienced Wikipedia editor. If the site"s users respond well to the test run， the new restrictions will apply to all entries for living people in the next few weeks.

The idea is to block the kind of vandalism（故意破坏）that has damaged some pages. In one of the most recent embarrassments， US Democratic Senators Robert Byrd was prematurely declared dead by the editors. Still， Wikipedia risks discouraging legitimate editing if restrictions on changes or additions become too burdensome， keeping articles from getting better or keeping up with events.

That may be especially true on more obscure pages with fewer active volunteers to approve edits timely.Aware of the risks， Wikipedia has set the criteria for "experienced editor" status relatively low.Users who are registered for a few days can give changes， said Jay Walsh， a spokesman for the nonprofit Wikimedia Foundation， which runs the site.

A more uniform. system for filtering changes on Wikipedia represents a step back from the site"s original philosophy， which called for creating the collective knowledge of volunteer editors without any major restrictions.

Some observers believe Wikipedia must continue tightening editing policies if it wants to gain credibility. "I"m just waiting for the other shoe to drop，" said Erie Goldman， director of the High Tech Law Institute at the Santa Clara University School of Law. "My hope is that Wikipedia still exists and is still considered a useful site，" Goldman said. "But it will be at that point a very tightly controlled site. It won"t have that veneer （外表） of a site that anyone can contribute to. They haven"t closed the drawbridge （吊桥） . People can still get in. But it keeps going up and up and up."

Separately， the Omidyar Network， a philanthropic （博爱的，慈善的） investment group started by eBay founder Pierre Omidyar， said on Tuesday it is committing $2 million over two years to the Wikimedia Foundation. Omidyar Network"s grant will support Wikimedia"s goals of bringing free educational content to people around the world and supporting more people to help create that content.

What is the latest change of Wikipedia？查看材料

A.Now not everybody can edit entries in Wikipedia.

B.Fewer restrictions will be posed on the edition of entries.

C.Some of the pages will not register changes without the approval of an experienced editor.

D.All entries for living people will not be edited from now on.

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第9题

Where is the shoe shop？A．Right down the street.B．Next to a bookstore.C．About four blocks a

Where is the shoe shop？

A．Right down the street.

B．Next to a bookstore.

C．About four blocks away.

D．Across town.

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第10题

One shoe has a thicker sole than that of the other.A．Right.B．Wrong.C．Doesn't say.

One shoe has a thicker sole than that of the other.

A．Right.

B．Wrong.

C．Doesn't say.

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