To whom did Ms. Davis send her e-mail?
A.A computer sales person
B.A training consultant
C.A customer of her company
D.A colleague at work
?Read the text below about after-sale service.
?In most of the lines 41—52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
?If a line is correct, write CORRECT on your Answer Sheet.
?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
0 Service is the prompt delivery of the product. It is courteous sales personnel. It is a
00 user or service manual modified to meet for your customer's needs. It is ready
41 access to a service facility. It is knowledgeable, cost-effective maintenance, and
42 repair, or replacement. Service is dealer support. Service varies by the product type,
43 the quality of the product, the price of the product, and the distribution channel of
44 employed. So for export products that require no service - such as food products,
45 some consumer goods, and commercial disposables, the issue is resolved when
46 once distribution channels have been identified. On the other hand, because the
47 characteristics of the consumer durables and some consumables demand that
48 service be available. For such products, service is a feature that expected by the
49 consumer. In fact, foreign buyers of industrial goods typically place service at the
50 forefront of the criteria they evaluate when they making a purchase decision. An
51 exporting firm' s strategy and market entry decision may be dictate that it does not
52 provide with after-sale service. It may determine that its export objective is the single or multiple opportunistic entry into export markets. Although this approach may work in the short term, subsequent product offerings will be less successful as buyers recall the failure to provide expected levels of service. As a result, market development and sales expenditures may result in one-time sales.
(41)
Peterson Turbines
500 Main Boulevard
Peoria, IL 55490
June 20
Mr. Fred Higgins
President
First Rate Lawn Supply
31 Nightshade Street
Peoria, IL 55490
Dear Mr. Higgins:
Three years ago we chose to buy lawn sprinkler valves from you for our new headquarters because we knew of you as a neighborhood business that lives up to the reputation of its company slogan: "Quality is our main priority."
As you may recall, your sales representative Andrew Peters spoke to me at length about our needs. I told him that we were more interested in durability than in saving a few dollars. Andrew said that you carried both brass and plastic valves, brass for $75 each and plastic for $50 each, both from reliable manufacturers. We knew that the brass are usually good for 6 years. Andrew assured us that the plastic would hold up as well, if not better.
On Andrew's recommendation our company purchased 48 plastic automatic sprinkler valves from you. Over the past 3 months the sleeve connecting the top of the valve to the main water pipe has burst or cracked on 12 of the valves. Last Sunday one-third of the lawn was flooded for a full day, since 2 valves broke while our small maintenance crew was out handling a problem in another building across town.
The result is that besides repairing considerable damage to the lawn (estimates run about $1,000), we will need to replace the 12 valves.
We are aware that our warranty expired a year ago. However, since the plastic valves were purchased on your recommendation, we think you should be willing to stand behind your work and provide the labor to install brass valves. We are willing to pay for the new valves themselves.
Sincerely yours,
Maria Palmer
Maintenance supervisor
When did Peterson Turbines purchase valves from First Rate Lawn Supply?
A.Three months ago
B.Six months ago
C.One year ago
D.Three years ago
?Look at the sentences below and the following advertisements.
?Which business for sale does each sentence (1-7) refer to?
?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.
?You will need to use some of these letters more than once.
A
ICM specialises in health foods and other products associated with a healthy life-style. It is located in ground-floor premises in a busy street in the centre of town, and has a reputation for first class quality. Health food is a growth industry and the profits can be enormous.
Cost: £ 125,000 (includes fridges, freezers and all fittings)
B
This import-export business specialising in spare parts is completely risk-free and could provide an income in excess of £200, 000. It can be operated from a small office or even your home. No experience or capital are required. We will provide you with clients in over 220 countries and help you with initial contracts.
C
This bakery currently occupies the second floor of a two-storey building in a quiet area. It has traditionally been very profitable, with a turnover of £258, 400 last year. The business employs a number of staff and comes complete with all plant machinery and live delivery vans.
Cost: £370,000
D
This bicycle sales and maintenance business was established in 1973 and has a very profitable trading history. It is currently trading at below previous levels but is a great opportunity for the right person Five very experienced staff are currently employed. The premises consist of a large showroom and workshop Competitively priced.
This business isn't as successful as it was.
For what type of business does Mr. Wallace most likely work?
A.A maintenance service
B.An energy company
C.A fire equipment manufacturer
D.An internet service provider
A. Technique Publications Administrator
1. College business/engineering degree is preferred.
2. Associate/ three years' automotive degree or equivalent experience is required.
3. Coordinate and process all company glove box literature (owner manual, radio manual, warranty and maintenance booklet) and service manuals, and be responsible for service publications readiness for imports of China market.
4. To be the Single Point of Contact Person in company with oversea business firms for China mainland and Hong Kong SAR Market publications issues such as ordering publications/software and tracking updates of publications/software.
5. Interact with all necessary groups on service publications issues and strategies.
B. Medical Intern
1. Postgraduate.
2. Major in Medicine/Industry Hygiene/Public Health.
3. Scholarship awarded.
4. Relevant intern experience expected.
5. Actively participate in extracurrieulum.
6. Good at written English.
7. Good at computer skill.
C. Associate
1. MBA Degree or Higher—graduating in 2005.
2. Both oral and written fluency in English and Mandarin.
3. Keen interest in finance/sales and trading.
4. Strong teamwork initiative, enthusiasm and motivation.
5. Commitment and strong work ethics.
6. The ability to multi-task and prioritize.
D. Executive Assistant
1. Undergraduate degree from top university in English, International Business, or other related disciplines.
2. English fluency, written and oral.
3. Ability and desire to learn quickly.
4. Drive, entrepreneurial spirit
E. Analyst
1. Two years of work experience with a top management consulting firm and Undergraduate degree from top university in quantitative disciplines, such as engineering, operations research, statistics, econometrics, applied math, or physics, or Master's degree from top university in quantitative disciplines.
2. English fluency, written and oral.
3. Ability and desire to learn quickly.
4. Drive, entrepreneurial spirit.
The applicants need to be graduating MBA at least.
Question 7
The assets and liabilities of the Music Club on 1 January 2002 were as follows:
$
Clubhouse 1,375,000
Music Equipment (Cost) 300,000
Music Equipment (Book Value) 175,000
Bank & Cash 533,500
Bar Stock 145,500
Bar Debtors 15,500
Rates Prepaid 34,000
Subscriptions-in Arrear 5,500
Subscriptions-in Advance 23,500
Bar Creditor 63,500
Loan to Club 540,000
Accruals-Electricity 19,000
Accruals- Miscellaneous Expenses 37,500
Accruals-Loan Interest 16,500
Accruals-Rent of Music Ground 11,000
The receipts and payments account for the year ended 31 December 2001 shown below was prepared by the honorary treasurers.
Receipts $ $
Bar Sales 2,015,000
Telephone 2,000
Hire of Music Facilities 890,000
Christmas Party 88,500
Miscellaneous 43,000
Subscriptions 170,000 3,208,500
Payments
Bar Purchases 1,468,500
Loan Repayment 85,000
Rent of Music Ground 49,000
Rates 160,000
Electricity 153,000
Equipment Repairs 163,000
Expenses of Christmas Party 33,500
Maintenance 66,500
Wages 70,000
Telephone 6,500
Bar Sundries 72,000
Loan Interest 48,500
Miscellaneous 81,500 2,457,000
Increase in Bank 751,500
Bank Balance 1 January 2002 533,500
Bank Balance 31 December 2002 1,285,000
Additional Information:
(1)Balances on 31 December 2002
$
Bar Stock 197,000
Bar Debtors 25,000
Bar Creditors 150,500
Music Ground Rent Prepaid 8,000
Electricity Owing 17,500
Subscriptions-In Arrear 9,500
Subscriptions-in Advance 30,000
Rates Prepaid 38,000
(2)Included in subscriptions in arrears on 31 December 2002 is $2,500, which has been outstanding for 5 years, and the management committee wish to write off as a bad debt.
(3)Depreciation is to be provided at the following rates:
Clubhouse 5% by reducing balance method
Music Equipment 5% by straight line method
(4)Incorrectly included in repairs to equipment was $100,000 for the purchase of a full set of weight training equipment which was installed in the club house in January 2002, and which has an estimated life of 10 years.
Required:
Prepare the Club's Income and Expenditure Account for the year ended 31 December 2002.
回答下列各题。0 Maintaining accounts is one of the crucial aspects of the business. 00In order to survive longer it is important to bring out perfection in every work.A professional accountant in accounting business outsources。 34 _______0ne needs to have been professionals in this field to work for. 35 _______Everything is the sole responsibility out of the firm,right from dealing the financial tasks to the estimation of the profit.For every 36_______ business firm,whether operating on small scale or not large scale needs to maintain books of accounts.Accounting is constantly 37 _______changing field and one has to keep up on with the changes.It needs special care of for its maintenance.The business firm has to manage 38 _______the bookkeeping records till it finishes to paying up the taxes and again keep it safely for future reference.Accounting business 39 _______0utsource process is ready to take care of all sorts of account related projects.In order to survive longer it is important to bring perfecting in every work.A professional accountant in accounting business outsources 40 _______process company works towards the profits of the clients whom 41 _______they are serving.False entries in the accounts can lead up to wrong calculation in estimating the financial growth rate of the year. 42 _______Whether the company is bearing fruitful profits or going in 43 _______loss can be decided on only through the maintenance of proper records.Treasury. back~office services,bookkeeping,general ledger,tax computation and filing, data entry,spreadsheet and many 44_______ 0thers are important accounting tasks to be performed.ORe which should be careful and also update himself with every change in the tax structure.1t has been surveyed that accounting business outsource process is expected to have a yearly growth rate Of 8%by 2008.In house employees for the accounting task can prove costly to the firm.Accounting business outsource process saves a lot of precious time of the company and the company can mean while gain 45_______ expertise in from other areas and reap profits.The money saved can be utilized properly by investing in growth plans。When the company is outsourcing its accounting work then much time js left with the company to take care of marketing division,production,sales that one deals with. 第34题答案为:
A.Debugging
B.Maintenance
C.Regression testing
D.Acceptance testing