题目内容
（请给出正确答案）
How can a caller do if no one is in the office？
A．Leave a message on the machine
B．Call another number provided in the company's message
C．Either A or B
D．Not mentioned
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更多“How can a caller do if no one …”相关的问题
听力原文： So, if everyone is here, I'll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I'll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn't bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn't as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller's name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we're going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They're on the handout I gave you at the beginning. Does everyone have copy？ Right, good.
So, moving on to efficiency...
● You will hear a manager talking to staffs about the way they answer the telephone.
● For each questions 23-30, mark one letter (A, B or C) for the correct answer.
● After you have listened once, replay the recording.
The company is most worried about how ______ .
A．quickly staff answer the phone.
B．efficiently staff deal with enquiries.
C．friendly staff sound on the phone.
How can a caller get directions to the Center？
A．Press 2.
B．Press 4.
C．Press 9.
D．Wait until the end of the message.
How can a caller avoid unintentional calls？
A．By paying in advance
B．By locking the phone
C．By turning off the phone or removing the battery
D．By subscribing to a long distance service
So, I'll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn't bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn't as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller's name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we're going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They're on the handout I gave you at the beginning. Does everyone have copy？ Right, good.
So, moving on to efficiency...
Listen to the talk on import regulations.
For each question 23--30, mark one letter (A, B or C) for the correct answer.
After you have listeened once, verplay the recording.
The company is most worried about how ______ .
A．quickly staff answer the phone.
B．efficiently staff deal with enquiries,
C．friendly staff sound on the phone.
How can a caller reach a financial advisor？
A．Leave a message
B．Call his cell phone
C．Dial extension number 555
D．Wait for an operator
听力原文： So, if everyone is here, I'll make a start. Now as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So I'll begin with what they found out. Right, now first of all, they found out that on average we answer the phone after four rings, which isn't bad, but we can still improve on it. Secondly, friendliness. Now although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more. This wasn't as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It deals with themselves or puts the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller's name before putting them through. So as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with, so we're going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They're on the handout I gave you so, moving on to efficiency ...
•Listen to the manager talking to staff about the way they answer the telephone.
•For each question (23 -30), mark one letter (A, B or C) for the correct answer.
•You will hear the recording twice.
The information was
A．recorded by the company.
B．given by the company's customers.
C．collected by a consultancy.
A．How do you do; your phone number, please
B．How can I help; can I have your name, please
C．Any problem; what's your exercise item
D．Anything I can do for you; Are you a local resident
That's a good idea. Yet, the fact is, some people do nothing but break the whole programme.
Some people know little about the topic under discussion. Sometimes they do not even know what the host (主持人) is talking about. So the host has to tell the caller what the show is about. Usually the caller will ask a few questions which express his hope and show his ignorance (无知). Then the host has to answer and explain how silly this is! It wastes a lot of time.
It seems that some people phone the hotlines in fun. They just want to let the listeners hear them. They don't care what the topic is, whether they themselves are interested in or how silly they appear to be.
I'm totally bored (厌烦的) by those people. It's necessary for radio stations to improve the hotline programmes. In my opinion, if a caller doesn't know what is going on, the operator should not let the caller take part in it.
The sentence "Some people do nothing but break the whole programme." may tell us that______.
A．radio stations use hotlines in a wrong way
B．it is a fact
C．it is a good idea
D．some people have unclear thoughts
What do we learn from this conversation？
A．John Smith can't come to the phone right now.
B．John Smith isn't in right now.
C．The caller dialed the wrong number.
第二节 短文理解1
阅读下面短文，从[A](Right)、[B](Wrong)、[C](Doesn't Say)三个判断中选择一个正确选项。
wenty years ago people had one telephone in the house or in the office. Today, people have telephones at home, in cars, in offices, almost everywhere. You can even see people talking into cell phones(手机) on the streets. Once I asked a newspaper reporter for his telephone number. He answered, "Which number do you want？ Home number, work number, weekend number, or car number？"
Now there are even answering machines, but it seems that nobody likes them. For callers there is the problem of how to talk to them because it is very difficult to have a conversation with a ma- chine. For owners of answering machines, there are problems, too. What kind of message(信息) should be recorded(录音) for the caller？ If the message is too short, like "This is an answering machine. Speak now", the caller may not have enough time to get ready. Others may be too long. One long message goes like this: "This is Nathan's answering machine. Please leave your name, telephone number, what you are like, name of your school or work place and your mother's first name. Speak now. "Probably, people will never call Nathan again.
Telephones develop very slowly.
A．Right
B．Wrong
C．Doesn't Say
