题目内容
（请给出正确答案）
Warranty cost is an example of an _____ .
A . internal failure cost
B . appraisal cost
C . external failure cost
D . customer satisfaction cost
E . All of the above.
答案
C
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更多“Warranty cost is an example of…”相关的问题
What expenses reported by Mr. Tomas Rodriguez will NOT be covered under this warranty？
A．The cost of labor
B．The cost of new hour hand
C．The cost of new mainspring
D．The cost of replacement battery
W: That's good news.
Q: How much will it cost the woman to get her car fixed？
(15)
A．Four hundred dollar.
B．A little less than four hundred dollars.
C．No money at all.
D．A great deal less than four hundred dollars.
听力原文： Is your printer out of order？ The new Shotgun XT Printer comes with the latest laser jet features and "smear-free" technology. It also has a 2-year warranty, including free in-person technical support. This means that if you ever have a problem with your printer, we'll send a technician to go fix it. Our technicians are highly trained and certified. What will it cost you？ Absolutely nothing. So if you want the assurance of a truly special warranty, stop by Computer Mart and buy a Shotgun XT Printer today.
NOTE: Warranty restrictions apply for each purchase. This offer is valid only at participating Computer Mart stores. Void where prohibited.
What is being advertised？
A．A copier
B．A printer
C．A fax machine
D．A notebook computer
听力原文： Are you looking for a professional roof installation service with affordable prices？ Then pick up the phone and call Acme Roofing. We will dispatch a trained roof inspector to estimate the cost of replacing your roof with a brand-new one. Our roof material is offered in almost any color and comes with the best warranty on the market. We offer a 10 year warranty on workmanship and a 20 year warranty on materials. To consult with a customer service agent and obtain a free estimate, please contact us at 568-6683-6699.
What service does the company provide？
A．A cleaning service
B．A roof contracting service
C．A replacement parts service
D．A professional hiring service
From: dkarepair@dgk.com
To: Trevor Lennon
Subject: Digital camera repair
Dear Mr. Trevor,
We got your digital camera and found that it has some mechanical problems, so we think it needs some repairs. Because your camera is still under warranty, you don't need to pay for parts. However, you must cover the labor.
The total will come to $24.90, including $3.40 tax . Absolutely, the shipping cost will be included. If you confirm that you agree with us, we will proceed with the work. You may pay by credit card, money order, or bank wire.
We appreciate for using our service. We are looking forward to hearing from you soon.
Sincerely,
Jason Jung
From: Trevor Lennon
To: dkarepair@dgk.com
Subject: Re: Digital camera repair
Thank you for your e-mail. Could you make the necessary repairs to my digital camera？ I would like to pay by credit card, so I'll drop by your service center on this Thursday afternoon. Please just let me know if my camera repair has been sent out.
Sincerely,
Trevor Lennon
Snowshoe Warranty
Limited Lifetime Warranty
MSR Snowshoes are guaranteed against defects in materials and workmanship without time limit. Return shipping charges to the consumer for repaired products are covered. Should a product be found defective under this warranty, we will repair it or replace it at our option.
This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser.
Snowshoe Repairs
Before Sending In Your Repair？
Always contact us prior to sending anything in for service.
Include your name, complete address, phone number and a brief note or packing list with your gear.
Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. Return shipping and handling charge is an additional $5 for most items.
MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00 a.m. - 4:00 p.m.
Which of the following is NOT the reason MSR guarantees against defects for？
A．Damage caused by fire.
B．Materials.
C．Wear due to time.
D．Workmanship.
Tomas Rodriguez
65 Econo Lane,
Lexington, VA 24450
Phone: (801)225-8649
October 21
Arcadian Clock Co.
Warranty Department
6531 West Board Street,
Richmond, VA 23230
To whom it may concern,
As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself.
The following are the charges billed by the service center:
Parts:
New mainspring...........$23
New hour hand.............$8
New battery...................$5
Labor.............................$34
Total..............................$70
Showing prices including tax
I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information.
Regards,
Tomas Rodriguez
Warranty Certificate
Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world.
To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty.
In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian's authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian's professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country.
Why did Mr. Tomas Rodriguez write the letter？
A．To request a replacement for his broken watch
B．To request a copy of his warranty certificate
C．To ask for repayment of his expenses
D．To complain about an error on his bill
【M1】
听力原文：A: Nokia Shanghai after-sale service center. What can we do for you？
B: Hello. I am afraid there is something wrong with my cell phone.
A: I see. We offer a variety of maintenance services to increase performance and lifespan of your Nokia products. Can you describe the failure briefly？
B: I cannot see anything from the screen.
A: Sounds not that serious. In most cases your screen need a professional cleaning, due to the increasing dust.
B: I am afraid my cell phone is out of warranty.
A: In case it is out of warranty and you wish for it to be repaired, please come to us for a free cost estimate. But professional cleaning should be charged.
B: OK. Thank you. I will come to you tomorrow.
A: You are welcome. Bye.
Look at the note below.
You will hear a man calling to complain.
Message
Receiver: Shanghai (9)______ center
Faulty Items: Nokia cell phone
Reason for complaints: Nothing can be seen from (10) ______ of the cell phone.
Suggestions: The screen needs (11)______ due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been (12)______ .
What is the purpose of the document？
A．To explain how to install an air conditioning
B．To inform. users how to deal with mechanical problems
C．To advertise a new air conditioning system
D．To report a damaged air conditioning to a repair center
1：第二篇Reading Comprehension(子母填空): Answer Questions 1～10 by referring to the following three advertisements for refrigerators. Note: Answer each question by choosing A, B or C and mark it on ANSWER SHEET 1. Some choices may be required more than once. A = KA Superba B = KD Continental C = MTB2456 Which refrigerator... KA Superba This big, user-friendly fridge is designed to accommodate everyone in the family—especially harried parents. It is packed with convenience features. Large families, gourmet cooks, and midnight snackers will all find something to love in this refrigerator—and for a 25-plus-cubic-foot refrigerator, it's surprisingly energy-efficient. This large side-by-side refrigerator includes gallon storage as well as a beverage-can rack right inside the door, a wine rack, a covered egg container, and a meat locker that enjoys chilled air from the freezer. And thanks to a clever temperature sensor, when the refrigerator heats up, cold air from the freezer compartment comes in to cool things down. But the most striking feature in this refrigerator has got to be its ice-and-water dispenser. It produces both cubed and crushed ice, and it lights up when the paddle is pressed. You can quickly disable the dispenser—either for cleaning or to slow down your naughty children with a hobby for making ice-water bombs. list price $1,590 street price $1,549 type side-by-side capacity 25.1 cubic ft. average annual energy cost $73 width 35, 5 in. warranty 1 yr. best features energy-efficient. temperature sensor. Comparable Products KA Superba offers slightly larger and smaller versions of its model, such as the 26. S-cubic foot KA27FH and the KA22QG. There's also a line of KA refrigerators with top-mounted freezers, such as the 24.8-cubic-foot KA25KG, as well as a model with a bottom-mounted freezer, the 21.8-cubic-foot KA22KG, although neither comes with the KA25QG's nifty ice-and-water dispenser. Consumer Reports gives high marks to the 25-cubic-foot Kenmore refrigerator. KD Continental Don't be fooled by the old-fashioned look of this commercial-quality fridge. It's modeled after a 1940s-style icebox, but that's the only thing old-fashioned about it. Aside from being blessed with quiet operation, it has more in common with a caterer's commercial fridge than with most of the models at your local appliance store. The Continental, the smallest refrigerator our. company ever made, stores an amazing amount of food. For one thing, it's all refrigerator—this model has no freezer. For another, its interior consists completely of white metal shelves that are easily adjusted to fit everything from a tray of soup to roast suckling pig, as well as produce and meat in a container of any size. The Continental's design also helps keep it from hogging as much energy as a similar commercial model. Optional triple-paned windows let you peruse your food without having to open the doors. And because there are four separate doors, most of the refrigerator remains closed when you reach in for sandwich fixings. A beautiful wood frame hides the fact that this loading up this fridge is a practical way to store a big, fresh feast. list price $3,410 street price only available from our company type all-refrigerator capacity 23 cubic ft. average annual energy cost $150 width 31 in. warranty 1 yr. best features roomy custom wood frame adjustable shelves optional windows Comparable Products Even a 28-cubic-foot refrigerator with a freezer can't compete with the capacity of the 23-cubic-foot KD Continental. But if you cook for crowds, the $3,950 42-cubic-foot KD will hold more than enough to feed the masses. If it's a commercial-quality fridge you want, you'll get a better price (but a lot more noise) with a model from Traulsen & Co. MTB2456 There's far more to this fridge than its price Would indicate. If you want a great fridge for a great price, nothing fills the bill better than this top-mount model. The appliance-testing panel at Consumer Reports awarded the MTB2456 top marks for energy efficiency, temperature control, quietness, and convenience. Whatever you want, this refrigerator probably has it. How's this for starters？ Pull-out, spill proof shelves; a built-in soda-can rack; a meat tray with adjustable temperature; adjustable door bins; humidity controlled crispers with compartment dividers; and an optional ice maker. It even has a locking compartment to prevent children from getting into medicine—or whatever—that needs to be kept cold. And the MTB2456 will fit virtually any kitchen. It's the narrowest off-the-showroom-floor refrigerator you can buy with this capacity. Like most fridges, it's available in white, black, or almond, but you can buy optional panels in a variety of colors, including stainless steel. For the money, you can't do better than this quiet, convenient model. list price $1,040 street price $959—$1,040 type top-mount capacity 23.7 cubic ft. average annual energy cost $64.00 width 32.75 in. warranty 1 yr. full. 5 yr. limited. best features energy-efficient, quiet Comparable Products Our company offers both larger and smaller top-mount-freezer versions of the MTB2456, notably the 26-cubic-foot MTB2656A and the 21-cubic-foot MTB2156B, as well as side-by-side versions, such as the comparable MSD2556A. 1.is old fashioned in style but designed with many doors to save energy？ 1. ______
How long is the warranty of the computer？
A．2 months.
B．1 year.
C．2 years.
