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更多“Making a reply to an order”相关的问题
We have(4)your letter of 23rd April and take(5)in making you the following offer subject to your reply reaching us by the end of this month．
Complaining about faulty goods or bad service are never easy. 【M1】______
Most people dislike making a fuss. But if something you have
bought is faulty or does not do that was claimed for it, you are 【M2】 ______
not asking a favor to get it put right. It is the shopkeeper's
responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the
person with whom you entered into an agreement. 【M3】 ______
Complaints should be made to a responsible person. Go back
to the shop where you bought the goods, taking with you any bill
you may have. In a small store the assistant may also be the 【M4】 ______
owner since you can complain directly. In a chain store, ask to 【M5】 ______
see the manager. If you telephone, ask the name of the person
who handles your inquiry, otherwise you may never find out who
deals with the complaint late. 【M6】 ______
Even the bravest person finds difficult to stand up in a group 【M7】 ______
of people to complain, so if you do not want to do it by person,
write a letter. Stick to the facts and keep a copy of what you 【M8】 ______
write. At this stage you should give any receipt numbers but you
should not need giving receipts or other papers to prove you 【M9】 ______
bought the article. If you are not satisfied with the answer you
get, or if you do not get a reply, write to the managing director
of the firm, shop, or organization. Being sure to keep copies of 【M10】 ______
your own letters and any you receive.
【M1】
【T19】
A.TO THE AUDIENCE
B.COMMENT ON
C.SUNNY WEATHER
D.BE APPROPRIATE A.YOU MAY WANT TO【T13】_______THEIR DISORGANIZED BOSSES
B.HE SEES WONDERFUL ACCOMMODATIONS, BEAUTIFUL GARDENS,【T14】_______ , AND SO ON
C.YOUR HUMOR MUST BE RELEVANT【T15】_______
D.IT"LL【T16】_______FOR YOU TO MAKE A PASSING REMARK IF YOU INTEND USING HUMOR IN YOUR TALK TO MAKE PEOPLE SMILE, YOU MUST KNOW HOW TOIDENTIFY SHARED EXPERIENCES AND PROBLEMS.【T17】_______AND SHOULD HELP TO SHOW THEMTHAT YOU ARE ONE OF THEM OR THAT YOU UNDERSTAND THEIR SITUATION AND ARE IN SYMPATHY WITH THEIR POINT OF VIEW.DEPENDING ON WHOM YOU ARE ADDRESSING, THE PROBLEMS WILL BE DIFFERENT.IF YOU ARE TALKING TO A GROUP OF MANAGERS, YOU MAY REFER TO THE DISORGANIZED METHODS OF THEIR SECRETARIES; ALTERNATIVELY IF YOU ARE ADDRESSING SECRETARIES,【T18】______. HERE IS AN EXAMPLE, WHICH I HEARD AT A NURSES" CONVENTION, OF A STORY WHICH WORKS WELL BECAUSE THE AUDIENCE ALL SHARED THE SAME VIEW OF DOCTORS.A MAN ARRIVES IN HEAVEN ANDIS BEING SHOWN AROUND BY ST.PETER.【T19】______.EVERYONE IS VERY PEACEFUL, POLITEAND FRIENDLY UNTIL, WAITING IN A LINE FOR LUNCH, THE NEW ARRIVAL IS SUDDENLY PUSHED ASIDE BY A MAN IN A WHITE COAT, WHO RUSHES TO THE HEAD OF THE LINE, GRABS HIS FOOD AND STAMPS OVER TO A TABLE BY HIMSEL
F."WHO IS THAT？" THE NEW ARRIVAL ASKED ST.PETER."OH, THAT"S GOD,"CAME THE REPLY, "BUT SOMETIMES HE THINKS HE"S A DOCTOR." IF YOU ARE PART OF THE GROUP WHICH YOU ARE ADDRESSING, YOU WILL BE IN A POSITION TOKNOW THE EXPERIENCES AND PROBLEMS WHICH ARE COMMON TO ALL OF YOU AND【T20】______ABOUT THE INEDIBLE CANTEEN FOOD OR THE CHAIRMAN"S NOTORIOUS BAD TASTE IN TIES.WITH OTHER AUDIENCES YOU MUSTN"T ATTEMPT TO CUT IN WITH HUMOR AS THEY WILL RESENT AN OUTSIDER MAKING DISPARAGING REMARKS ABOUT THEIR CANTEEN OR THEIR CHAIRMA
N.YOU WILL BE ON SAFER GROUND IF YOU STICK TO SCAPEGOATS LIKE THE POST OFFICE OR THE TELEPHONE SYSTE
M.
【T20】
A.TO THE AUDIENCE
B.COMMENT ON
C.SUNNY WEATHER
D.BE APPROPRIATE A.YOU MAY WANT TO【T13】_______THEIR DISORGANIZED BOSSES
B.HE SEES WONDERFUL ACCOMMODATIONS, BEAUTIFUL GARDENS,【T14】_______ , AND SO ON
C.YOUR HUMOR MUST BE RELEVANT【T15】_______
D.IT"LL【T16】_______FOR YOU TO MAKE A PASSING REMARK IF YOU INTEND USING HUMOR IN YOUR TALK TO MAKE PEOPLE SMILE, YOU MUST KNOW HOW TOIDENTIFY SHARED EXPERIENCES AND PROBLEMS.【T17】_______AND SHOULD HELP TO SHOW THEMTHAT YOU ARE ONE OF THEM OR THAT YOU UNDERSTAND THEIR SITUATION AND ARE IN SYMPATHY WITH THEIR POINT OF VIEW.DEPENDING ON WHOM YOU ARE ADDRESSING, THE PROBLEMS WILL BE DIFFERENT.IF YOU ARE TALKING TO A GROUP OF MANAGERS, YOU MAY REFER TO THE DISORGANIZED METHODS OF THEIR SECRETARIES; ALTERNATIVELY IF YOU ARE ADDRESSING SECRETARIES,【T18】______. HERE IS AN EXAMPLE, WHICH I HEARD AT A NURSES" CONVENTION, OF A STORY WHICH WORKS WELL BECAUSE THE AUDIENCE ALL SHARED THE SAME VIEW OF DOCTORS.A MAN ARRIVES IN HEAVEN ANDIS BEING SHOWN AROUND BY ST.PETER.【T19】______.EVERYONE IS VERY PEACEFUL, POLITEAND FRIENDLY UNTIL, WAITING IN A LINE FOR LUNCH, THE NEW ARRIVAL IS SUDDENLY PUSHED ASIDE BY A MAN IN A WHITE COAT, WHO RUSHES TO THE HEAD OF THE LINE, GRABS HIS FOOD AND STAMPS OVER TO A TABLE BY HIMSEL
F."WHO IS THAT？" THE NEW ARRIVAL ASKED ST.PETER."OH, THAT"S GOD,"CAME THE REPLY, "BUT SOMETIMES HE THINKS HE"S A DOCTOR." IF YOU ARE PART OF THE GROUP WHICH YOU ARE ADDRESSING, YOU WILL BE IN A POSITION TOKNOW THE EXPERIENCES AND PROBLEMS WHICH ARE COMMON TO ALL OF YOU AND【T20】______ABOUT THE INEDIBLE CANTEEN FOOD OR THE CHAIRMAN"S NOTORIOUS BAD TASTE IN TIES.WITH OTHER AUDIENCES YOU MUSTN"T ATTEMPT TO CUT IN WITH HUMOR AS THEY WILL RESENT AN OUTSIDER MAKING DISPARAGING REMARKS ABOUT THEIR CANTEEN OR THEIR CHAIRMA
N.YOU WILL BE ON SAFER GROUND IF YOU STICK TO SCAPEGOATS LIKE THE POST OFFICE OR THE TELEPHONE SYSTE
M.
Human and Life
If you intend using humor in your talk to make people smile, you must know how to identify shared experiences and problems. Your humor must be relevant to the audience and should help to show them that you are one of them or that you understand their situation and are in sympathy with their point of view. Depending on whom you are addressing, the problems will be different. If you are talking to a group of managers, you may refer to the disorganized methods of their secretaries; alternatively if you are addressing secretaries, you may want to comment on their disorganized bosses.
Here is an example, which I heard at a nurses’ convention, of a story which works well because the audience all shared the same view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch, the new arrival is suddenly pushed aside by a man in a white coat, who rushes to the head of the line, grabs his food and stomps over to a table himself. “Who is that？” the new arrival asked St. Peter. “Oh, that’s God,” came the reply, “but sometimes he thinks he’s a doctor.”
If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and it’ll be appropriate for you to make a passing remark about the inedible canteen food or the chairman's notorious bad taste in ties. With other audiences you mustn’t attempt to cut in with humor as they will resent an outsider making disparaging remarks about their canteen of their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system.
If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off the cuff remarks which you can deliver in a relaxed and unforced manner. Often it’s the delivery which causes the audience to smile, so speak slowly and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light hearted remark.
Look for the humor. It often comes from the unexpected. A twist on a familiar quote “If at first you don’t succeed, give up” or a play on words or on a situation. Search for exaggeration and under statements. Look at your talk and pick out a few words or sentences which you can turn about and inject with humor.
To make your humor work, you should______.
A．take advantage of different kinds of audience
B．make fun of the disorganized people
C．address different problems to different people
D．show sympathy for your listeners
【T16】
A.TO THE AUDIENCE
B.COMMENT ON
C.SUNNY WEATHER
D.BE APPROPRIATE A.YOU MAY WANT TO【T13】_______THEIR DISORGANIZED BOSSES
B.HE SEES WONDERFUL ACCOMMODATIONS, BEAUTIFUL GARDENS,【T14】_______ , AND SO ON
C.YOUR HUMOR MUST BE RELEVANT【T15】_______
D.IT"LL【T16】_______FOR YOU TO MAKE A PASSING REMARK IF YOU INTEND USING HUMOR IN YOUR TALK TO MAKE PEOPLE SMILE, YOU MUST KNOW HOW TOIDENTIFY SHARED EXPERIENCES AND PROBLEMS.【T17】_______AND SHOULD HELP TO SHOW THEMTHAT YOU ARE ONE OF THEM OR THAT YOU UNDERSTAND THEIR SITUATION AND ARE IN SYMPATHY WITH THEIR POINT OF VIEW.DEPENDING ON WHOM YOU ARE ADDRESSING, THE PROBLEMS WILL BE DIFFERENT.IF YOU ARE TALKING TO A GROUP OF MANAGERS, YOU MAY REFER TO THE DISORGANIZED METHODS OF THEIR SECRETARIES; ALTERNATIVELY IF YOU ARE ADDRESSING SECRETARIES,【T18】______. HERE IS AN EXAMPLE, WHICH I HEARD AT A NURSES" CONVENTION, OF A STORY WHICH WORKS WELL BECAUSE THE AUDIENCE ALL SHARED THE SAME VIEW OF DOCTORS.A MAN ARRIVES IN HEAVEN ANDIS BEING SHOWN AROUND BY ST.PETER.【T19】______.EVERYONE IS VERY PEACEFUL, POLITEAND FRIENDLY UNTIL, WAITING IN A LINE FOR LUNCH, THE NEW ARRIVAL IS SUDDENLY PUSHED ASIDE BY A MAN IN A WHITE COAT, WHO RUSHES TO THE HEAD OF THE LINE, GRABS HIS FOOD AND STAMPS OVER TO A TABLE BY HIMSEL
F."WHO IS THAT？" THE NEW ARRIVAL ASKED ST.PETER."OH, THAT"S GOD,"CAME THE REPLY, "BUT SOMETIMES HE THINKS HE"S A DOCTOR." IF YOU ARE PART OF THE GROUP WHICH YOU ARE ADDRESSING, YOU WILL BE IN A POSITION TOKNOW THE EXPERIENCES AND PROBLEMS WHICH ARE COMMON TO ALL OF YOU AND【T20】______ABOUT THE INEDIBLE CANTEEN FOOD OR THE CHAIRMAN"S NOTORIOUS BAD TASTE IN TIES.WITH OTHER AUDIENCES YOU MUSTN"T ATTEMPT TO CUT IN WITH HUMOR AS THEY WILL RESENT AN OUTSIDER MAKING DISPARAGING REMARKS ABOUT THEIR CANTEEN OR THEIR CHAIRMA
N.YOU WILL BE ON SAFER GROUND IF YOU STICK TO SCAPEGOATS LIKE THE POST OFFICE OR THE TELEPHONE SYSTE
M.
【T13】
A.TO THE AUDIENCE
B.COMMENT ON
C.SUNNY WEATHER
D.BE APPROPRIATE A.YOU MAY WANT TO【T13】_______THEIR DISORGANIZED BOSSES
B.HE SEES WONDERFUL ACCOMMODATIONS, BEAUTIFUL GARDENS,【T14】_______ , AND SO ON
C.YOUR HUMOR MUST BE RELEVANT【T15】_______
D.IT"LL【T16】_______FOR YOU TO MAKE A PASSING REMARK IF YOU INTEND USING HUMOR IN YOUR TALK TO MAKE PEOPLE SMILE, YOU MUST KNOW HOW TOIDENTIFY SHARED EXPERIENCES AND PROBLEMS.【T17】_______AND SHOULD HELP TO SHOW THEMTHAT YOU ARE ONE OF THEM OR THAT YOU UNDERSTAND THEIR SITUATION AND ARE IN SYMPATHY WITH THEIR POINT OF VIEW.DEPENDING ON WHOM YOU ARE ADDRESSING, THE PROBLEMS WILL BE DIFFERENT.IF YOU ARE TALKING TO A GROUP OF MANAGERS, YOU MAY REFER TO THE DISORGANIZED METHODS OF THEIR SECRETARIES; ALTERNATIVELY IF YOU ARE ADDRESSING SECRETARIES,【T18】______. HERE IS AN EXAMPLE, WHICH I HEARD AT A NURSES" CONVENTION, OF A STORY WHICH WORKS WELL BECAUSE THE AUDIENCE ALL SHARED THE SAME VIEW OF DOCTORS.A MAN ARRIVES IN HEAVEN ANDIS BEING SHOWN AROUND BY ST.PETER.【T19】______.EVERYONE IS VERY PEACEFUL, POLITEAND FRIENDLY UNTIL, WAITING IN A LINE FOR LUNCH, THE NEW ARRIVAL IS SUDDENLY PUSHED ASIDE BY A MAN IN A WHITE COAT, WHO RUSHES TO THE HEAD OF THE LINE, GRABS HIS FOOD AND STAMPS OVER TO A TABLE BY HIMSEL
F."WHO IS THAT？" THE NEW ARRIVAL ASKED ST.PETER."OH, THAT"S GOD,"CAME THE REPLY, "BUT SOMETIMES HE THINKS HE"S A DOCTOR." IF YOU ARE PART OF THE GROUP WHICH YOU ARE ADDRESSING, YOU WILL BE IN A POSITION TOKNOW THE EXPERIENCES AND PROBLEMS WHICH ARE COMMON TO ALL OF YOU AND【T20】______ABOUT THE INEDIBLE CANTEEN FOOD OR THE CHAIRMAN"S NOTORIOUS BAD TASTE IN TIES.WITH OTHER AUDIENCES YOU MUSTN"T ATTEMPT TO CUT IN WITH HUMOR AS THEY WILL RESENT AN OUTSIDER MAKING DISPARAGING REMARKS ABOUT THEIR CANTEEN OR THEIR CHAIRMA
N.YOU WILL BE ON SAFER GROUND IF YOU STICK TO SCAPEGOATS LIKE THE POST OFFICE OR THE TELEPHONE SYSTE
M.
Here is an example, which I heard at a nurses' convention, of a story which works well because the audience all shared the same view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch, the new arrival is suddenly pushed aside by a man in a white coat, who rashes to the head of the line, grabs his food and stomps over to a table by himself. "Who is that？" the new arrival asked St. Peter. "Oh, that's God," came the reply, "but sometimes he thinks he's a doctor."
If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and it'll be appropriate for you to make a passing remark about the inedible canteen food or the chairman's notorious bad taste in ties. With other audiences you mustn't attempt to cut in with humor as they will resent an outsider making disparaging remarks about their canteen or their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system.
If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off-the-cuff remarks which you can deliver in a relaxed and unforced manner. Often it's the delivery which causes the audience to smile, so speak slowly, and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light-hearted remark.
Look for the humor. It often comes from the unexpected. A twist on a familiar quote "If at first you don't succeed, give up" or a play on words or on a situation. Search for exaggeration and understatements. Look at your talk and pick out a few words or sentences which you can turn about and inject with humor.
To make your humor work, you should______.
A．take advantage of different kinds of audience
B．make fun of the disorganized people
C．address different problems to different people
D．show sympathy for your listeners
