题目内容
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If one company pays no attention to the quality of product, it _____________ (注定要被挤出这个行业).
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听力原文： Most reliable companies pay close attention to customers' mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
(23)
A．Write an angry letter to the company.
B．Make sure that the product carries a warranty.
C．Deal with a reliable company.
D．Get the company to make an adjustment.
W Yes, when I submit my invoices, Veritas reports back with a different set of fees. I come back to them with a counter-offer and we work it out.
M So you have to negotiate for your fees？ I've never heard of that.
W It's standard practice. It works out well for me because the company gives me a larger number of clients than I could get on my own. It's less per hour, but more money overall.
What does the man say he was doing？
A．Trying to contact the woman
B．Organizing the woman's papers
C．Examining the woman's invoices
D．Speaking with one of the woman's clients
What is necessary in a good resume？
A．Your accomplishments.
B．Your hobbies.
C．Your family members.
D．Your appearance.
根据以下内容，回答下列各题。
Insure means to protect _51_ a loss of money．Most people can budget their money so that their income will cover expected expenses _52_ food, clothing, housing, and public services．But, there is no way to know _53_ who will suffer a crisis (危机) such as a serious illness, fire, flood, or a car accident．Such crises usually _54_ great expense．Even if people could predict crises, it would be hard to save enough money to _55_ the expenses．Insurance is a system _56_ a company collects money from many individuals and then pays certain expenses whenever one of those insured individuals is faced with a certain crisis．An insurance policy _57_ how much the insurance costs and how much the company will pay when a policy holder is faced with a certain crisis．There are many different kinds of insurance, _58_ hospital, motor-car and fire．Insurance can be rather expensive but most people buy insurance of some kin
D．Insurance is something _59_ people buy and hope they will _60_ need．
51._________
A.for
B.from
C.against
D.with
Althouse Bus Company pays much attention to
A．employing young drivers
B．running quality schools．
C．providing free driving lessons
D．building sound relationships．
AlthouseBus Company pays much attention to
A．employing young drivers．
B．running quality schools．
C．providing free driving lessons．
D．building sound relationships．
？Read the article below about a successful printing firm.
？Choose the best word to fill each gap, from A, B, C or D on the opposite page.
？For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.
？There is an example at the beginning (0).
MULTICOPY PRINTING
Martin Charlesworth pays a visit to discover the secret of Success at a busy printing firm.
From designing and printing corporate brochures and business cards to photocopying students' essays it's all in a day's work for Multicopy Printing. The family-run firm is one of the most successful printing, copyshop and design offices in the region. Although it is a (19) small company, it thinks big. The company has made a considerable (20) in high-tech machinery to (21) up in this rapidly changing industry.
The company's success has recently enabled it to modernise and (22) its premises. Multicopy's Managing Director, Colin Marsh, says, 'It was very (23) before. We may get up to two tonnes of paper delivered a day and we were running out of space to (24) it. Now, we're the only business in this area (25) a print service from start to finish all under one roof. A vast amount of work can be (26) in a very short space of time.'
The firm was (27) up 22 years ago by Colin's father, who was the area manager for a national (28) of printers before deciding to go into business on his own. In those days, it was mostly small printing (29) such as letterheads and photocopying. The business grew rapidly in the mid-1980s with the (30) of new technology. Nowadays the core photocopying business is high-volume, sometimes up to 300,000 copies for one job, and it often needs to meet (31) deadlines for commercial outlets. But despite Multicopy's recent success, it has not forgotten its (32) and part of the everyday (33) still consists of doing small numbers of photocopies for members of the general public.
(19)
A．relatively
B．roughly
C．wholly
D．nearly
Althouse Bus Company pays much attention to
A．employing young drivers.
B．running quality schools.
C．providing free driving lessons.
D．building sound relationships.
