题目内容
（请给出正确答案）
M: But that's what we call it.
Q: Why does the woman complain？
(13)
A．She doesn't get what she wanted.
B．She is given a vegetable salad.
C．She finds the fruit not fresh enough.
D．She has been overcharged.
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更多“听力原文：W: The item on the menu i…”相关的问题
M: Good ideal I really can't wait another minute.
Q: What does the woman suggest doing？
(17)
A．Waiting a little longer.
B．Continuing the meeting.
C．Having a break.
D．Moving on to the next item.
听力原文：W: Hello, this is Green Mail Order Service. How can I help you？
M: I'm calling to order a men's cashmere sweater from your mail order catalogue. The item number is S6489, and I want a large size one. How long will it take to deliver？
W: Let me see. We' II send it to you by courier this afternoon. You will probably get it by tomorrow afternoon. How do you want to pay？ Bank transfer, credit or cash on delivery？
M: I'd like to pay by bank transfer.
What is the purpose of the man' s call to the woman？
A．To complain about a sales clerk
B．To ask the number of an item
C．To withdraw some money
D．To place an order
听力原文：M: We should now move on to another item on the agenda.
W: OK, but I still say we should take the matter up again in our next meeting.
Q: What does the woman think of the man's suggestion？
(19)
A．She agrees to move the item to the balcony.
B．She disagrees and wants the issue discussed now.
C．She disagrees and wants the issue resolved immediately.
D．She agrees but wants the issue to be further discussed later. Questions 19 to 22 are based on the conversation you have just heard.
听力原文：M Hello, I'm calling to check on a bike that I ordered last week.
W Sure, could you tell me your name or order number？
M My order number is 9372-928. It's for a Ranger 5000.
W Ah, it looks like the bike was shipped yesterday and should be in tomorrow or Friday. I'll be working for the rest of the week, so I'll keep an eye out for it and call you when it's in. Could you give me a number where I'll be able to reach you？
What is the purpose of the call？
A．To place an order
B．To make a complaint
C．To check on an item
D．To cancel a subscription
W Yes, of course. Give me the shirt and go choose another one. Do you have the receipt with you？
M No, I don't. As I already told you it was a gift from a friend. He gave it to me last weekend.
W Oh, well then I'm sorry but we cannot exchange your shirt without a receipt.
What does the man want to do？
A．To exchange an item
B．To get a refund
C．To have an item tailored
D．To buy a birthday gift
听力原文：M: How would you like to pay for this laptop computer？
M: Credit, please. I don't have enough cash with me. What's your return policy？
W: All of our products have a 30-day refund guarantee. This item has a 1 -year limited warranty. Plus, we offer additional 2-year extension for an additional $180.
M: Well, $ 180 is a lot, but I guess it'd be worth taking it just in case.
What are they NOT talking about？
A．How to pay for the purchase
B．Buying a life insurance
C．Support in case of return
D．An optional warranty
听力原文：(A) The man is reaching for an item on the floor.
(B) The man is pushing the cart.
(C) The woman is putting goods into the cart.
(D) The woman has covered her head.
A．
B．
C．
D．
W Actually, the coupon automatically applies to the most expensive item on your bill. I scan it after I've scanned all your purchases, and it automatically chooses the item.
M Oh, good. I just wanted to make sure it wouldn't be applied to the paper or the scissors or anything like that.
W Nothing to worry about. Okay, your coupon gives you $16 off the file cabinet and your total comes to $105.75. How would you like to pay for that？
What is learned about the coupon？
A．It expires after 60 days.
B．It has a $50 limit.
C．It can be used only at the downtown store.
D．It gives a 20 percent discount on one item.
听力原文：We need to add another item to our order.
(A) Yes, I received the order.
(B) That shouldn't be a problem.
(C) The ad said it was ten percent off.
(28)
A．
B．
C．
听力原文：(A) The customers are dressed up.
(B) The customers are standing in front of the counter.
(C) One of the clerks is placing an item into the display case.
(D) One of the clerks is handing something to the customers.
A．
B．
C．
D．
