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You must deliver the goods on board within the time limit as stipulated in our contract,otherwise de
ad freight,ifany,should be borne by you.
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更多“You must deliver the goods on …”相关的问题
From: Hussein, in Gitai
To: Montgomery
Subject: Errands for Monday
Olga
I am out sick today, so there are several errands I'll need you to do for me. I have outlined them below. Please call me at home if this message is not clear.
There are several things to deliver to other floors in the library. All of these items are on my desk, and they must be delivered today. Take the DVDs to Marjorie. At the same time, you can take the black umbrella to the Lost and Found since it's on the same floor. Also, there are some books in Arabic. They go to Level 2. Deliver the biography on Anwar Sadat to Level 3.
I was scheduled to give two presentations today. The first one is a workshop in Room C. Please put a sign on the door saying, "Today's workshop is canceled." I am also scheduled to read a book to the children. Please go to Children's Services and let Adishree know that I can't do it.
Because you are a new employee, I have attached a copy of the library directory to help you find your way around. Thank you again. I hope to recover quickly and see you at work tomorrow.
Hussein
Directory
Where does Marjorie work？
A．Level 1
B．Level 2
C．Level 3
D．Level 4
【M1】
？Which extract (A, B, C , D or E ) docs each statement 1-8 refer to？
？For each statement 1-8, mark one letter (A, B, C , D or E ) on your Answer Sheet.
？You will need to use some of these letters more than once.
A Extract 1
You are not providing product or service to yourself, so even if you are convinced that you have your finger on the pulse of the buying public, you must remain objective in your view of how others see you. How do you do this？ Simply ask your customers and prospects! Most of them will be happy to tell you how they feel about dealing with your business. However, if you can't find the time or wherewithal to ask customers directly, then enlist the assistance of a third patty to collect this information for you. But once you have this information, turn it into knowledge by using it to improve your customer interactions!
B Extract 2
If there are any difficult but necessary policies or procedures that your customers must navigate through in order to do business with you, don't sugarcoat it by pretending that it's simple or nonexistent. Instead, take some time to come up with a well thought-out explanation of the issue, and provide clear, detailed, and easy to find directions for addressing the issue. Usability testing for any automated system is a must!
C Extract 3
Not to be condescending, but many times we axe so familiar with our product or service that we unconsciously feel that everyone has the same understanding we do. Assume that explanations and definitions are necessary, and then provide customers the option of passing them by when they are not needed. Web sites am great for this, as terms and phrases can be presented in hypertext, where a user can click on the text and a definition or example can pop up in a new window. Don't make your customers have to seek out understanding of your product or service. Many of them will not pother with the effort, and simply move on to a competitor who provides a clearer presentation of what they do, and the benefits therein.
D Extract 4
You and your competition are going after the same market. Obviously, some of that market is choosing a competitor instead of you. Why is that？ What is it that the competitor is doing to present itself, its business, and its benefits, which appeals to certain segments of the market？ Identify, understand, and utilize these things to your advantage. If there are aspects of your competitors’ business that can improve your offerings, then borrow them and make them your own. If you can do them better, by all means, do them and let customers and prospects know. You are never the only game in town; your market knows that, and you need to know it, too.
E Extract 5
Be specific when you promise something, and by all means, deliver on that promise. If something prohibits you from delivering on that promise, you need to notify the customer as soon as possible, be upfront about why you cannot deliver, and inquire as to what you can do to make amends. Your business's credibility is at stake, so do not take this lightly. Otherwise, the expectations that you've set for your customers will be one of disappointments, which is a surefire way to kill your business.
Use simple language to describe your products.
Human and Life
If you intend using humor in your talk to make people smile, you must know how to identify shared experiences and problems. Your humor must be relevant to the audience and should help to show them that you are one of them or that you understand their situation and are in sympathy with their point of view. Depending on whom you are addressing, the problems will be different. If you are talking to a group of managers, you may refer to the disorganized methods of their secretaries; alternatively if you are addressing secretaries, you may want to comment on their disorganized bosses.
Here is an example, which I heard at a nurses’ convention, of a story which works well because the audience all shared the same view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch, the new arrival is suddenly pushed aside by a man in a white coat, who rushes to the head of the line, grabs his food and stomps over to a table himself. “Who is that？” the new arrival asked St. Peter. “Oh, that’s God,” came the reply, “but sometimes he thinks he’s a doctor.”
If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and it’ll be appropriate for you to make a passing remark about the inedible canteen food or the chairman's notorious bad taste in ties. With other audiences you mustn’t attempt to cut in with humor as they will resent an outsider making disparaging remarks about their canteen of their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system.
If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off the cuff remarks which you can deliver in a relaxed and unforced manner. Often it’s the delivery which causes the audience to smile, so speak slowly and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light hearted remark.
Look for the humor. It often comes from the unexpected. A twist on a familiar quote “If at first you don’t succeed, give up” or a play on words or on a situation. Search for exaggeration and under statements. Look at your talk and pick out a few words or sentences which you can turn about and inject with humor.
To make your humor work, you should______.
A．take advantage of different kinds of audience
B．make fun of the disorganized people
C．address different problems to different people
D．show sympathy for your listeners
Here is an example, which I heard at a nurses' convention, of a story which works well because the audience all shared the same view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch, the new arrival is suddenly pushed aside by a man in a white coat, who rashes to the head of the line, grabs his food and stomps over to a table by himself. "Who is that？" the new arrival asked St. Peter. "Oh, that's God," came the reply, "but sometimes he thinks he's a doctor."
If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and it'll be appropriate for you to make a passing remark about the inedible canteen food or the chairman's notorious bad taste in ties. With other audiences you mustn't attempt to cut in with humor as they will resent an outsider making disparaging remarks about their canteen or their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system.
If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off-the-cuff remarks which you can deliver in a relaxed and unforced manner. Often it's the delivery which causes the audience to smile, so speak slowly, and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light-hearted remark.
Look for the humor. It often comes from the unexpected. A twist on a familiar quote "If at first you don't succeed, give up" or a play on words or on a situation. Search for exaggeration and understatements. Look at your talk and pick out a few words or sentences which you can turn about and inject with humor.
To make your humor work, you should______.
A．take advantage of different kinds of audience
B．make fun of the disorganized people
C．address different problems to different people
D．show sympathy for your listeners
The author tells us that to communicate effectively, we must understand ______.
A．our audience and the situation we are in
B．the target language and facial expressions
C．both sign languages and verbal languages
D．the most direct way to deliver a message
【A4】
A.DECIDE WHAT YOU CAN AND CAN"T LIVE WIT
H.
B.OPEN PEOPLE"S MINDS BY BEING OPEN MINDE
D.
C.CALMNESS IS A COMMODITY.
D.CREATE A VISION THAT OTHERS CAN SE
E.
E.START WITH YOURSEL
F. LEADERSHIP THROUGH CHALLENGING TIMES STRONG LEADERSHIP IS PREFERABLE WITHIN ANY ECONOMIC CLIMATE, BUT IT IS CLEARLY AN ESSENTIAL QUALITY IN TIMES OF ECONOMIC AND COMMERCIAL UNCERTAINTY.LEADERSHIP SKILLS ARE HIGHLY PRIZED WITHIN COMPANIES AND ORGANISATIONS, AS THEY CAN GENUINELY AFFECT THE PRODUCTIVITY, MOTIVATION AND PERFORMANCE OF EMPLOYEES, AND THUS ADD TO THE COMPANY"S BOTTOM LINE AS A WHOL
E.HERE ARE SOME TIPS ON BECOMING A MORE EFFECTIVE LEADER. 【A1】______ NO PERSON CAN EXPECT TO INFLUENCE AND EARN THE RESPECT OF OTHERS IF THEY ARE NOT DEMONSTRABLY IN FULL CONTROL OF THEIR OWN PROFESSIONAL LIVES.THIS IS NOT JUST ABOUT SETTING A GOOD EXAMPLE TO OTHERS, ALTHOUGH THAT IS IMPORTANT, BUT IT IS ALSO THE REALIZATION THAT AN EFFECTIVE LEADER SHOULD ALSO LEAD THEMSELVES AS AN INTEGRAL COMPONENT OF THE COMPANY, RATHER THAN BEING A DISTANT FIGURE THAT SIMPLY DELEGATES ORDERS AND WORKLOADS.IT IS ONLY THROUGH BEING ON TOP OF YOUR GAME THAT YOU CAN BEGIN TO START DEVELOPING THE TONES, QUALITIES AND SKILLS TO INSPIRE AND MOTIVATE OTHERS. 【A2】______ IN A WORLD OF COMMERCIAL UNCERTAINTY, CALMNESS BECOMES A DIMINISHING AND THEREFORE VALUABLE RESOURC
E.WE HAVE ALL BEEN AT POSITIONS WITHIN OUR CAREERS WHERE WE HAVE BENEFITED FROM THE COOLHEADED THINKING OF OTHERS, AND GREAT LEADERS TEND TO EXUDE A CONFIDENCE AND CALMNESS REGARDLESS OF THE TURMOIL AROUND THE
M.IF YOU WANT TO LEAD AND MOTIVATE OTHERS, ESPECIALLY DURING TOUGH COMMERCIAL TIMES, YOU MUST FIRST ESTABLISH A REPUTATION FOR CALM, CLEAR THINKING YOURSEL
F. 【A3】______ TO BE TRUE LEADER AMONGST YOUR COLLEAGUES, YOU MUST FIRST DEVELOP A VISION OF THE COMMERCIALFUTURE THAT YOU MIGHT ULTIMATELY COMMUNICATE AND LEAD THEM TOWARDS.YOUR VISION MUST BE AS SHREWD AS IT IS COHERENT, AS COMPREHENSIVE AS IT IS INCLUSIVE, AND AS ACHIEVABLE AS IT IS FAR REACHIN
G.LOOK AROUND YOU AT PEOPLE THAT YOU BELIEVE TO BE EFFECTIVE LEADERS, AND YOU WILL FIND THAT THEY GENERALLY HAVE A SINGLE-MINDED GRASP OF BOTH THE CURRENT SITUATION AND THE DESIRED OUTCOMES OF THE FUTUR
E.THIS ABILITY TO PERCEIVE ACTIONS THAT WILL MAKE A POSITIVE IMPACT ON YOUR COMPANY"S FUTURE PERFORMANCE AND ACHIEVE AGREEMENT AMONGST YOUR COLLEAGUES TO WORK TOWARDS SHARED GOALS IS AT THE CORE OF PROFESSIONAL LEADERSHIP. 【A4】______ PARTICULARLY DURING TIMES OF COMMERCIAL AND ECONOMIC PRESSURE, AN OPEN MIND AND A FLEXIBILITY OF APPROACH ARE KEY COMPONENTS OF YOUR LEADERSHIP SKILLS.THERE WILL BE PRESSURE TO DELIVER RESULTS, ALTHOUGH AN OPEN MIND IS A CREATIVE MIND, AND A CREATIVE, INNOVATIVE APPROACH MAY WELL PAY DIVIDENDS IN TODAY"S CHALLENGING CONDITIONS.BY KEEPING AN OPEN MIND, AND BEING ENCOURAGING TOWARDS YOUR COLLEAGUES" IDEAS, YOU WILL NOT ONLY INSPIRE THEM TO INNOVATE FURTHER, BUT YOU MAY WELL ALSO FIND THAT A COLLABORATIVE EFFORT OFTEN YIELDS THE BEST RESULTS. 【A5】______ SETTING THE BOUNDARIES OF WHAT YOU CONSIDER TO BE ACCEPTABLE LEVELS OF PERFORMANCE AMONGST BOTH YOUR COLLEAGUES AND YOURSELF IS KEY TO EFFECTIVE LEADERSHIP.IN DOING THIS, AND DOING IT AS EARLY AS POSSIBLE, YOU SHOULD ENSURE CLEAR GUIDANCE IS LAID DOWN AS TO YOU EXPECT PEOPLE TO OPERAT
E.IT IS ALSO WISE TO BE A REALIST, HOWEVER, AND TO ACCEPT THAT THERE MAY BE SOME THINGS THAT YOU MAY WISH TO, BUT CANNOT CHANGE IN THE SHORT TER
M.BUT THEN IS WHAT THE MID AND LONG TERM IS FOR.
Who is Mr. Campbell？
A．A DVD producer.
B．A shipping company representative.
C．The owner of TPS Express.
D．A furniture salesperson.
