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&8226;You are the manager of a TV and radio repair workshop. One of your employees has rec

eived the letter below about a faulty cassette player which he inspected. You have been asked to write a reply to explain why your company can not repair the cassette player.

&8226;Read the letter below, on which the employee has written his notes.

&8226;Then, using all these handwritten notes, write your reply.

&8226;Write 120-140 words on the separate answer paper.

Dorse Road

London W6

September 12,1997

Mr. D. Mason

Radio World

6 Adelaide Park

London W6

Dear Mr Mason,

Re: Repair of Tashita Cassette Player

You returned our cassette player to us on 5th September, after having it(Sorry! Technician off sick)in your shop for over a month, saying that you could not repair the following faults:

1. A problem with the volume control. (needs replacing; part not available)

2. Difficulty operating the on/off switch. (Possible to replace, but very expensive)

I was very surprised to hear this, because the equipment is not all that (Manufactured in 1985) old. Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this(out of business since 1990) matter with the manufacturers.

Yours sincerely,

Paul Johnson

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更多“&8226;You are the manager of a…”相关的问题

第1题

听力原文：Man: Yes, um... I want to order some books and things. The first thing is a book

called 'Building Teams'. Oh no, sorry, that' s the CD-ROM. It' s actually called' Customer Care' and it's $24.95. Then the CD-ROM. Well, I want two of those and I see that's $100 each but never mind. That's 'Team Building'. No, the other way round, 'Building Teams'. And finally the video about Competitive Strategies which is $279. Thank goodness I only want one of those! Oh, I'm John Hunt and my address is 601 Harmsworth Way, Boston, MA 02163, USA. I see I'll have to pay a handling charge but as I live in the country that's only $72. Great, thanks.

&8226;You will hear three recorded telephone messages.

&8226;Write one or two words or a number in the numbered spaces on the forms below.

&8226;After you have listened once, replay each recording.

Conversation One

&8226;Look at the form. below.

&8226;You will hear a man ordering some items.

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第2题

听力原文：Woman: Good morning - HPR Bank. Customer Services Division. How may I help you？Ma

听力原文：Woman: Good morning - HPR Bank. Customer Services Division. How may I help you？

Man: Good morning. My name's George Bliss. I'm the Financial Director of Arundel Holdings. I've got a query on our business account.

Woman: Just a moment. I'll get it up on screen. Can you give me the account number？

Man: Certainly. It's 456 - 30 - 421.

Woman: And your identification code？

Man: Hamlet.

Woman: Right, Mr Bliss. What's the problem？

Man: Well, I received a statement from you this morning and there's a difference between that and our records. The statement shows a debit of￡15,000 on June 10th, but no one here signed anything for that amount, so I'd like to know what's going on.

Woman: Yes, mmm, here it is - ￡15,000. That's odd. It says cheque number 3-0-6-9-8-4.

Man: Yes, I can see that on the statement, but that can't be right. All our cheques begin with 5-0. It's not one of our cheques. You must have debited our account by mistake.

Woman: I'm very sorry about that, Mr Bliss. I'll sort it out immediately. Could I just...

&8226;Look at the notes below.

&8226;You will hear a man telephoning a bank about a problem with an account.

HPR BANK

CUSTOMER SERVICES DIVISION

CUSTOMER: George Bliss, (5)______ of Arundel Holdings

ACCOUNT NUMBER: (6)______

PROBLEM: No record in his office of a (7)______ of

￡15,000 on June 10th.

Also, can't be one of their (8)______

- they all begin with 50. Want us to investigate.

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第3题

&8226;You are going to be out of the office.&8226;Write an E-mail to customers:Reminding t

&8226;You are going to be out of the office.

&8226;Write an E-mail to customers:

Reminding them that you are out of the office

Saying when you will be back in the office

Suggesting who should be contacted for urgent questions.

&8226;Write 30-40 words.

&8226;Write on your Answer Sheet.

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第4题

&8226;You are going to attend a meeting tomorrow.&8226;write a note for your secretary tel

&8226;You are going to attend a meeting tomorrow.

&8226;write a note for your secretary telling her:

&8226;where and why you are going

&8226;when you will be back.

&8226;Write about 30-40 words on your Answer Sheet.

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第5题

&8226;You work for SuperSonic Industries Group Corp. You have been asked to write a report

to the Board of Directors.

&8226;Study the graphs below, on which you have made some handwritten notes.

&8226;Then, using all these handwritten notes, write your report.

&8226;Write 120-140 words.

&8226;Write on the separate answer paper provided.

&8226;You work for SuperSonic Industries Group Cor

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第6题

&8226;You want the senior Secretary in the General Office to order some office equipment.

You need a portable computer, a carrying case and also a small cassette recorder.

&8226;White a note to her.

&8226;asking for what you need

&8226;saying why you need it

&8226;saying when you need it.

&8226;Write 30-40 words on your Answer Sheet.

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第7题

&8226;Jame Lewis, your boss, has called a meeting on Thursday, but you cannot attend becau

se you will be away at a conference.

&8226;Write a short note to your boss

&8226;apologizing for your absence

&8226;explaining why you will be away

&8226;saying where the conference is.

&8226;Write about 30-40 words.

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第8题

You would like to attend a sales conference in New York next month, but your department is

trying to reduce expenses.

&8226;Write an email to your manager, Ross Carpenter:

&8226;asking him to allow you to go to the conference

？explaining why you think you should go

&8226;suggesting how you could reduce the cost of the trip.

&8226;Write 30-40 words on your Answer Sheet.

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第9题

&8226;You are a sales accountant. You have to admit that you were negligent in confusing M

r. Liu's invoice with another one.

&8226;Write a memo to your manager..

&8226;Telling him Mr. Liu is correct in his complaint

&8226;Admitting that you are responsible

&8226;Making sure that he gets a replacement invoice

&8226;Write 40-50 words on a separate sheet

.To:

From:

Date:

Subject:

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第10题

&8226;Antonio Ribeiro, your boss, has called a meeting on Thursday, but you cannot attend

because you will be away at a conference.

&8226;Write a short note to your boss

&8226;apologising for your absence

&8226;explaining why you will be away

&8226;saying where the conference is

&8226;Write about 30-40 words on your Answer Sheet.

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第11题

&8226;You have received a letter from Joanson Company, inquiring about your latest model o

f DVDs. You have decided to answer the letter immediately.

&8226;Writer your letter to tell the customer that you have sufficient goods to supply, including the following information:

&8226;you have sufficient stock to meet the customer's needs;

&8226;you have a wide range of goods to meet the customer's specifications and recommend some similar new products;

&8226;you agree to use confirmed irrevocable letter of credit;

&8226;you promise to send some samples by express.

&8226;Write 200-250 words on a separate sheet.

2. Question 3

&8226;The company you are working for meets some financial problems. The CEO has asked you to suggest ways of dealing with the problems.

&8226;Write a proposal for the CEO, including the following information:

&8226;what caused the problems;

&8226;ways to solve the problems;

&8226;the possible consequences of this bad situation;

&8226;the ways to prevent the likely consequences.

&8226;Write 200-250 words on a separate sheet.

3. Question 4

&8226;Your company is considering launching an advertising campaign. You have been asked to write a report about the project.

&8226;Write the report, outlining some of your problems concerning the marketing of your products. You should refer to at least two of the following areas:

&8226;the present marketing situation of the products;

&8226;the feasibility of the advertising campaign;

&8226;the advantages of the advertising campaign;

&8226;the budget for the advertising campaign.

&8226;Write 200-250 words on a separate sheet. Listening

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