题目内容
（请给出正确答案）
A．confirmed
B．expectant
C．useful
D．interested
如果结果不匹配，请 联系老师 获取答案
更多“Our customer service team foun…”相关的问题
A．provide
B．complain
C．compromise
D．hesitate
A．mistook
B．mistake
C．mistaken
D．mistakenly
Who is the message for？
A．Web designers.
B．Customers.
C．Security personnel.
D．Billing clerks.
A．which we need
B．that we respect
C．what we expect
D．who we wish
听力原文： Welcome, all service staff members. Recognition. That word means a lot of things to a lot of people. A note of thanks to someone for going out of their way for a customer, a spontaneous lunch for a group that demonstrated exceptional teamwork, or a special acknowledgement for finding new ways to build our business. Recognition is possibly our most powerful expression of gratitude and can be used to recognize employees who have personally contributed to the corporate or groups' goals. In our business, we need to focus on applauding, recognizing, and awarding others for doing all the right things that make our company a success. To be truly successful, several elements are essential to any recognition program.
Who is the potential audience for the speech？
A．The Customer Service Department.
B．Department managers.
C．New employees.
D．Stockholders.
&8226;Read the text below about customer care.
&8226;In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
&8226;If a line is correct, write CORRECT on your Answer Sheet.
&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Customer care
Apart from ensuring that an efficient electricity supply for our customers, NatElectric provides an invaluable service in other areas
41. as well. While our Customer Helpline (charged at local rates) is the
42. first point of contact with when you want to make an enquiry and
43. we receive a huge number of calls from customers - on
44. average, there are 50000 calls a one week. Available 24 hours
45. a day, seven days a week, 365 days a year, our Helpline on advisors
46. aim at to answer 95 per cent of all calls within 15 seconds. There
47. are more than 200 advisors, working in around the clock to
48. provide for this service, backed by a further 80 support staff
49. who do handle any necessary paperwork. Although our target
50. is to reply to letters within 10 working days, NatElectric regularly
51. responds within three to four days, and we are especially proud of the
52. very high standards achieved of our customer relations team.
(41)
？For each numbered line 34-45, find the unnecessary word and then write the word in CAPITAL LET-TERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
Customer care
0 Apart from ensuring that an efficient electricity supply for our
00 customers, Nat Electric provides an invaluable service in other areas
34 as wee. While our Customer Helpline(charged a local rates)is the
35 first point of contact with when you want to make an enquiry and
36 we receive a huge number of calls from customers-on
37 average, there are 50 000 calls a one week. Available 24 hours
38 a day, seven days a week, 365 days a year, our Helpline on advisors
39 aim at to answer 95 per cent of all calls within 15 seconds. There
40 are more than 200 advisors, working in around the dock to
41 provide for this service, backed by a further 80 support staff
42 who do handle any necessary paperwork. Although our target
43 is to reply to letters within 10 working days, Nat Electric regularly responds with in three to four
44 days, and we are especially proud of the standards
45 achieved by our customer relations team.
(34)
Please examine the contents of this package (150) upon receipt to make sure that your order has arrived (151). In the event that you are not totally satisfied with your purchase for any reason, you can return it to us within thirty days for a full refund, no questions asked. Just repack it in the same box you (152), and apply the enclosed return shipping label to the outside of the box. Return postage will be paid by us. If you wish to return a product after thirty days from the purchase date, please call the customer service office at 800-252-NEED and ask to speak with a customer service representative.
(50)
A．specifically
B．exhaustingly
C．readily
D．immediately
Customer Service Coordinator-Job Overview
Company: Alpha Services seek two Administrative Coordinators
We aim to provide an enjoyable, friendly, and helpful shopping experience in an atmosphere that is both friendly and fun.
You will:
provide prompt, courteous and knowledgeable service to all customers,
resolve customer service issues appropriately and competently,
audit and approve all necessary paperwork,
train store assistants on customer service standards.
Personal requirements;
strong organizational skills,
ability to lead others,
ability to make accurate and timely decisions under challenging conditions,
self-motivation and ability to multi-task,
high school diploma/GED preferred,
excellent verbal and written communication skills,
successful track record in training staff for customer service,
excellent professional appearance,
ability to work flexibly, including nights and weekends.
Job Benefits; In addition to our open atmosphere and supportive work environment, we are delighted to offer an excellent benefits package, including competitive salary, time-off in lieu for night work, and in-store discounts.
Which of the following tasks does this job involve doing？
A．Dealing with complaints
B．Ordering stock
C．Approving new brands
D．Market Researching
Dear customers,
It has been our policy in the past to supply ice to our customers when their ice machine has broken down. Because we have many customers who are paying later and later, we are forced to set (150) stronger company policies. Our new policy will go into (151) from August 3, 2009, and is as follows:
1. If the customer is more than 15 days late in their monthly payment and the machine is not working, we will not supply ice.
2. There will be a surcharge on accounts falling more than 30 days behind.
Our company policy is, and always has been, to provide the best service (152) to our customers.
We can only continue to do this with our customer's cooperation. If there are any questions regarding our new policy, please give me a call.
(50)
A．aside
B．back
C．down
D．up
