听力原文:W: I'd like to talk to someone about the T-shirt.It has shrunk to half its origin
M: Sorry,madam,we've had a lot of complaints about the T-shirts.Don't worry,you'll be paid total compensation.
Q: How will the woman's problem be settled?
(16)
A.She'll get her money back from the shop.
B.She can exchange the T-shirt for a larger one.
C.She'll have to talk to the manager about it.
D.She can complain to the Consumers' Association.