听力原文：Woman: Good afternoon. Trevis Transportation Co..Man: Good afternoon. This is And

听力原文：Woman: Good afternoon. Trevis Transportation Co..

Man: Good afternoon. This is Andy Miller from Franks Office Supply. Last week we dispatched some office desks through your company and we've just heard from our customers that 5 desks were damaged when they arrived.

Woman: Can you tell me the consignment code, Mr. Miller？

Man: It's 38219764.

Woman: Are there any letters after the number？

Man: Ah. Yes, it's MCHSK.

Woman: Yes, we delivered 50 desks to Femington Import Company on 8 July.

Man: That's right.

Woman: Is it possible that the desks had been broken before we packed and transported them？

Man: Of course not. All the items were carefully checked before delivery and Mr. Landy supervised the whole process.

Woman: OK. Could you please let me have the phone number of Femington Import Company so that we can arrange with them to inspect the damage？

Man: Sure. It's 821-76643.

？Look at the note below.

？You will hear a man calling about a delivery.

Trevis Transportation Co.

Customer Complaint

From: Andy Miller, Franks Office Supply

Consignment code: 38219764 (9) ______

(10) ______ desks were damaged during delivery.

Action to take:

arrange to (11) ______ the damage

Phone number of Femington Import Company: (12) ______