What is Mr. Scott in his company?A.He works as a manager.B.He works as an assistant.C.He w
What is Mr. Scott in his company?
A.He works as a manager.
B.He works as an assistant.
C.He works as a consultant.
What is Mr. Scott in his company?
A.He works as a manager.
B.He works as an assistant.
C.He works as a consultant.
According to Mr. Scott, most web sites
A.cannot identify the target market.
B.do not deliver what customers need.
C.are not aware of their goals.
What would Mr. Scott firstly set about doing in the company?
A.Increasing workers' salary
B.Analysing jobs in order to decrease time and increase efficiency
C.Making a training programme
What will Mr. Grant do to Mr. Scott's idea?
A.He will think about Mr. Scott's idea.
B.He will copy Mr. Scott's idea.
C.He will object to Mr. Scott's idea.
听力原文:F: Hallo. IBM Sales and Service, Kate Scott speaking.
M: Good morning, Mrs. Scott, Robert Harvey of New York Life here.
F: How do you spell your name, please?
M: Robert Harvey. That is R-O-B-E-R-T, H-A-R-V-E-Y.
F: Oh ... hello, Mr. Harvey, what can I do for you?
M: We bought an IBM-R50 from you about four months ago and we're having some problems with it.
F: Can you tell me what the main problem is, Mr. Harvey?
M: I don't think that it's anything major. It just seems that the quality of the printouts could be better.
F: I see. Has your staff been given instruction on how to operate the machine?
M: I don't believe we've had any formal instruction yet, Mrs. Scott.
F: That's strange. I'll send a service operator over. If you'd like, he could also give your staff some instruction on how to use your new IBM-R50.
M: That sounds fine.
F: When would it be convenient for you?
M: How about Wednesday at three in the afternoon?
F: That would be possible. I'll send you a confirmation of that appointment.
M: Thanks a lot. Bye, Mrs. Scott.
F: Thanks for calling, Mr. Harvey. Bye.
&8226;Look at the telephone message below.
&8226;Some information is missing.
&8226;You will hear a dialogue between a man and a woman.
&8226;For each question (9-15), fill in the missing information in the numbered space, using a word, numbers or letters.
&8226;You will hear the conversation twice.
Telephone Message
From: (9)______ To: (10) ______
Name of the caller's company: (11)______
Problem: Something is wrong with a machine whose model is: (12)______ , which was bought about (13)______ ago. No (14)______ has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15)______ in the afternoon together with some instruction.
(9)
Mr. Scott was once employed by
A.StreamingMedia.
B.Knight-Ridder.
C.OnlineNews.
One suggestion from Mr. Scott is to
A.put plenty of content on the site.
B.hide some content on the site.
C.provide some secrets to competitors.
In Mr. Grant's opinion, Mr. Scott should be investigating only
A.in the factory.
B.in the office.
C.in the laboratory.
Why did Mr. Grant call in Mr. Scott from Smith-Weston Consultations for?
A.Because his company wanted to make a productivity study
B.Because the sales of the company decreased a lot
C.Because he expected him to raise workers' morale
Peter thought Mr. Grant decided to change with the times owing to the help of
A.Mr. Scott, the consultant.
B.Mr. Martin, the sales manager.
C.Joanna, the advertising manager.
Why is Mr. Davis writing to Ms. Scott?
A.To nominate an award recipient
B.To notify her of his team"s achievement
C.To inform. her of scheduling conflicts
D.To notify her that his team cannot attend the awards ceremony