题目内容
（请给出正确答案）
The service that a freight forwarder provides basic tasks such as( ).
A. booking of space B. loading/unloading of goods
C. storage of goods D. issue ocean bill of lading
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Australian International Travel Service, Sydney Branch
Receipt for Service Charge
To: Mr. Felber
No: 9800045
Date: 30th October, 2009
PER
Lucas Golden
Where has Mr. Felber been to？
A．New York
B．Sydney
C．Singapore
D．Hong Kong
Corporate Direct's biggest clients are
A．financial service companies.
B．hotel and catering firms.
C．fashion retailers.
According to the speaker, what can a credit counseling service help a person do？
A．Locate funding
B．Minimize expenses
C．Organize paperwork
D．Develop a payment plan
When looking for a hotel room, customers usually take it for granted that ______.
A．extra fees are specified in the hotel's rates
B．hotels attract customers by reducing fees
C．online reservation provides the best rates
D．there is a surcharge for any in-room service
布拉姆提出的考量个体或群体健康状态的公式中 HS= f(E)+AcHS+B+LS, AcHS(Accessibility to Health Service) 表示"保健设施的易获得性" ()
What is the main idea of this passage？
A．Leading role of McDonald's.
B．Fast and convenient food of McDonald's.
C．Excellent service of McDonald's.
D．Inception and development of McDonald's.
Why should Mr. Reed telephone Lauren Butler？
A．To confirm an order
B．To discuss extra cost for product repairs
C．To request payment
D．To apologize for poor service
A．They can serve many people in a short time.
B．They sell delicious food.
C．They serve food at higher prices.
D．Their service is quick and efficient.
布拉姆提出的考量个体或群体健康状态的公式中HS=f(E)十AcHS十B十LS，AcHS(Accessibility to Health Service)表示“保健设施的易获得性”。()
听力原文：F: Hallo. IBM Sales and Service, Kate Scott speaking.
M: Good morning, Mrs. Scott, Robert Harvey of New York Life here.
F: How do you spell your name, please？
M: Robert Harvey. That is R-O-B-E-R-T, H-A-R-V-E-Y.
F: Oh ... hello, Mr. Harvey, what can I do for you？
M: We bought an IBM-R50 from you about four months ago and we're having some problems with it.
F: Can you tell me what the main problem is, Mr. Harvey？
M: I don't think that it's anything major. It just seems that the quality of the printouts could be better.
F: I see. Has your staff been given instruction on how to operate the machine？
M: I don't believe we've had any formal instruction yet, Mrs. Scott.
F: That's strange. I'll send a service operator over. If you'd like, he could also give your staff some instruction on how to use your new IBM-R50.
M: That sounds fine.
F: When would it be convenient for you？
M: How about Wednesday at three in the afternoon？
F: That would be possible. I'll send you a confirmation of that appointment.
M: Thanks a lot. Bye, Mrs. Scott.
F: Thanks for calling, Mr. Harvey. Bye.
&8226;Look at the telephone message below.
&8226;Some information is missing.
&8226;You will hear a dialogue between a man and a woman.
&8226;For each question (9-15), fill in the missing information in the numbered space, using a word, numbers or letters.
&8226;You will hear the conversation twice.
Telephone Message
From: (9)______ To: (10) ______
Name of the caller's company: (11)______
Problem: Something is wrong with a machine whose model is: (12)______ , which was bought about (13)______ ago. No (14)______ has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15)______ in the afternoon together with some instruction.
(9)
F: I'm sorry about this, but I am sure we shall handle this. By the way, I want to ask what exactly the problems are.
M: One of them doesn't have cold air coming out while another one is leaking through the pipe. In fact, it doesn't work at all.
F: I see. We'll send someone over very soon. How about tomorrow afternoon？ We have one service engineer available.
M: That's great. Do you have our address？
F: I don't think so. Can you give it and your name to us, please？
M: Yes, it's Egger, E-double G-E-R. 321, High Street.
F: Could you also give me a contact phone number？
M: Sure, it's 952-7626
F: OK, thank you, Mr Egger. Good-bye.
•Look at the form. below.
•You will hear a man phoning about some repairs.
Service Department
Booking Form
Date: 18/04/06
Caller's name: Gregory Egger
Name of Company: (9) ___________________
Address: 321,High Street
Tel: 952 7626
Machine to be repaired: (10) ___________________
Machine fault: one doesn't have (11) ___________________ and another
(12) ___________________
Date of service: 19th, 4 pm
