题目内容
（请给出正确答案）
Why are customers advised to contact the company？
A．To verify eligibility for the recall.
B．To get a refund.
C．To report any injury by the product.
D．To receive a free kit.
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The example of El A1 Airlines shows that ______.
A．revengeful customers are a threat to the monopoly of enterprises
B．an ad campaign is a way out for enterprises in financial difficulty
C．a good slogan has great potential for improving service
D．staff retraining is essential for better service
Why did the supermarkets provide carts for their customers？
A．Because they wanted their customers to buy more.
B．Because no one would help the customers to carry their goods.
C．Because babies cried a lot without the carts.
The phrase "want ad" in Passage , Paragraph , Line is closest in meaning to
A．a brochure agencies to appeal customers
B．an advertisement made by those who want a job
C．An advertisement posted by companies to announce vacancies
D．a poster meant to attract investments
What do you think are the advantages of e-commerce to customers？ (Why？ / Why not？)
The example of El A1 Airlines shows that______.
A．revengeful customers are a threat to the monopoly of enterprises
B．an ad campaign is a way out for enterprises in financial difficulty
C．a good slogan has great potential for improving service
D．staff retraining is essential for better service
What do you think are the benefits to customers of a global market-place？ (Why？ / Why not？)
What steps could companies take to ensure that existing customers remain loyal？ (Why？ / Why not？)
Why would customers pay a premium price for Thomas Moore's butter？
A．Because it was melting,
B．Because it was good and cheap.
C．Because it was fresh and hard.
D．Because it was of premium quality.
The example of El A1 Airlines shows that ________.
A．revengeful customers are a threat to the monopoly of enterprises
B．an ad campaign is a way out for enterprises in financial difficulty
C．a good slogan has great potential for improving service
D．staff retraining is essential for better service
Why do the critics criticize advertisers？
A．Because advertisers often brag.
B．Because critics think advertisement is a "waste of money".
C．Because customers are encouraged to buy more than necessary.
D．Because customers pay more.
