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A.
B.How do you spell your last name
C.What is your last name
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更多“Customer officer: Could I have…”相关的问题
A.Expatriate Manager
B.Managing Director
C.Chief Executive Officer
D.General Manager
A: WHAT IS IMPORTANT WHEN...？
Selecting staff for overseas training:
？Work experience
？Command of the language of the target country
B: WHAT IS IMPORTANT WHEN ... ？
Conducting a market analysis:
？Targeted customers/clients
？Comparison with major competitors
C:WHAT IS IMPORTANT WHEN ... ？
Aiming to improve customer service:
？Finding out customer needs
？Dealing with complaints efficiently
Task Sheet :
A: WHAT IS IMPORTANT WHEN ... ？
Selecting staff for overseas training:
？Work experience
？Command of the language of the target country
？
Well, let's introduce our guests. Mike Emmi, the Chairman and Executive Officer of Systems & Computer Technology Corporation, or SCT, and Scott Nevins, President and Chief Executive Officer of ClientSoft Incorporated. Gentlmen, welcome to both of you. Scott, let's start with you. I understand that you've been using proprietary technology to help organization maximize their investment and technology. What does all that mean？
Scott Nevins, President & CEO, ClientSoft Inc.: It's a good question. We are a software technology company and we use our produces to build these Web-based applications, e-business applications, to take and leverage the information that an organization has on its mainframe. Without making any changes whatsoever, within a very short period of time, we take that information and translate that into something that's useable for a person like you and I to be able to get that information and understand what the information is all about.
Host: Well, we want to have a closer look at how this works, so we sent our correspondent to MetLife in Warwick, Rhode Island to send back this report.
Correspondent: Yesterday, an independent insurance agent would write up a policy and submit it on paper to the parent company's main office. Then it might take a day or two or three to be processed. Tomorrow, that same agent will point a click through a secure, easy-to-navigate browser that connects to the company's mainframe. for instant and accurate policy transactions. Well, tomorrow is today at MetLife in Warwick, thanks to ClientSoft's Webpack 2000. In the past, MetLife never gave its agents access to its mainframe. because it's not easy to do business with mainframe. The application of Webpack 2000 just changed the whole equation between the parent company and its agents. It significantly improves the ease of doing business. Even for today's computer-savant insurance agents, the language of the computer mainframe. is far from English. ClientSoft takes that computereae and translates it into easy, fill-in-the-blanks Web pages. Not only does ClientSoft make the agent's job easier in the officer, but now combing the portability of cell phones with Internet access of a Lap-top PCm the agent is able to access the company's mainframe, access to powerful information from any remote location, for example, from a customer's house. This revolutionary technology is hoped to change the way the insurance industry operates.
Host: Well, Mike, as I understand, the SCT is focused on making life easier for the customers. What can you tell us about that, Mike？
Mike Emmi, Chairman and Executive officer, SCT: We think the world is changing pretty dramatic- ally and the customers now have the power. Smarter organizations are recognizing that, so they realize that they have to build relationships and develop loyalty with their customers. SCT is helping organizations identify and leverage key relationships using Internet technology. For ex- ample, Campus Pipeline Solutions, one of our integrated enterprise software solutions, provides students, faculty administrations, and staff with access to information they need when and where they want it.
Don't confuse this with a website. Campus Pipeline gives each user their own personalized pipeline that brings together research materials, course materials, online registration and other relevant information the institution or the Internet can provide. For new students on the campus, Pipeline is making college life a lot easier. Campus pipeline is just one example of how SCT is helping organizations use technology to leverage key relationships.
Host: Well, obviously, on the bottom line you're trying to est
A．By extending the enterprise.
B．By using proprietary technology.
C．By improving customer relationships.
Hummingbird Scents Co (Hummingbird) manufactures and sells luxury toiletries; they have been trading for over 20 years and the company’s year end is 30 September 2014. Hummingbird sells products to trade customers via its own website; this represents 60% of revenue. Remaining revenue is generated by contracts to supply toiletries to hotels. Below is a description of the sales system.
Hotel revenue
The hotel revenue is made up of four key customers. Hummingbird has one sales clerk, Brenda, who maintains all aspects of this revenue stream; Brenda receives customer orders, raises sales invoices and processes payments. In raising invoices, the sales system automatically inserts the online trade customer prices for products. However, each hotel customer has contracted prices which are lower than the online prices and hence Brenda manually edits the invoices prior to despatch.
Online revenue
New trade customers are set up in the sales ledger master file upon passing suitable credit checks, and a credit limit is set at this stage by the finance director. Customers place online orders up to their pre-set credit limit; they receive an email confirmation and the sales order interfaces into the despatch system. The order number is linked to the customer account number. Goods are despatched daily with a goods despatched note which is referenced to the sales order number but are not sequentially numbered. Hummingbird used to despatch goods via a reliable national courier company. However, to reduce costs they have changed to a cheaper local courier and some orders have been delivered to customers late.
Trade customers’ sales invoices are automatically generated by the system on the day the online order is placed. The prices are inserted in accordance with the website rates. Occasionally Hummingbird makes special offers or discounts sales; when this occurs the master file data has to be amended to ensure that the correct prices are used on invoices. This task is usually performed by a senior sales ledger clerk.
Revenue and receivables records
On a monthly basis statements are sent to the hotel customers; a number of trade customers have been requesting monthly statements and Hummingbird is considering this request. The company only reconciles the sales ledger control account at the end of September in order to verify the year-end balance.
Required:
(a) As the external auditor of Hummingbird Co, write a report to management in respect of the sales system described above which:
(i) Identifies and explains SEVEN deficiencies in the sales system; and
(ii) Provides a recommendation to address each of these deficiencies.
A covering letter IS required.
Note: Up to two marks will be awarded within this requirement for presentation and the remaining marks will be split equally between each part. (16 marks)
(b) Describe substantive procedures the auditor should perform. to confirm Hummingbird Co’s revenue. (4 marks)
B. Kevin J. Wiersma
Kevin J. Wiersma was named Chief Financial Officer on May 22, 2002 and Chief Operating Officer--Laboratory Division on July 17, 2000. He was named Vice President on July 20, 1998. Mr. Wiersma joined MEDTOX Laboratories in 1992 and continued with the company following its acquisition by MEDTOX Scientific, Inc. Mr. Wiersma has served in various positions with the Company relating to finance and operations management.
C. Susan E. Puskas
Susan E. Puskas was named Vice President Quality, Regulatory Affairs and Human Resources on May 23, 2002. Ms. Puskas holds a Bachelor of Science degree in biology/ chemistry and is ASCP certified as a Medical Technologist and as a Specialist in Chemistry. Ms. Puskas has been with MEDTOX since 1991. With over 25 years of clinical laboratory experience (21 years as a manager and supervisor), she oversees the Quality Assurance Department, the regulatory affairs of the laboratory as well as the Human Resource Department;
D. Ken Dahlberg
Ken Dahlberg was named the chief executive officer and president of Science Applications International Corporation (SAIC) on November 3, 2003 and chairman of the board on July 16, 2004. Prior to joining SAIC, Dahlherg served as executive vice president of General Dynamics where he was responsible for the company's Information Systems and Technology Group. Dahlberg began his career with Hughes Aircraft in June 1967. He held various engineering, program management and leadership positions with Hughes. At Hughes, he served as president of the division that produced air traffic control hardware, systems and radar; then was president of the division that produced weapons systems, naval systems and tank systems, and later was president of the Sensors and Communications division. When Raytheon acquired Hughes Aircraft in 1997, he became president and chief operating officer of Raytheon Systems Company and oversaw operations of the defense business units. Three years later, he assumed the duties of executive vice president for business development and president of Raytheon International. In this role, he was Raytheon's principal liaison with its defense customers and directed its international and domestic business development.
E. Wayne Morris
Wayne has over 22 years experience in IT hardware, software and networking. His functional experience includes software development, technical management, customer support, professional services, sales, marketing and corporate strategy. He has worked in various management and executive positions in the Australian Federal Government, Wang Computer, Hewlett Packard, Enterprise Software Corp, and BMC Software. He is the co- author of "Foundations of Service Level Management" and has presented papers at a number of industry conferences in Australia, USA, Europe and Asia. He was appointed Chief Executive Officer on 2 July, 2001 and Managing Director 23 July, 2001.
He/she has published his/her book.
Cost Reduction Programs
Marketing Exclusive Inc. provides customized cost reduction plans which are designed to improve profitability. These plans are very structured and will cover a wide range of cost related areas of your organization. Following an initial consultation, we will clarify the short term and longer term objectives of your cost reduction plan and then work with you to develop and implement accordingly.
While a cost reduction plan can be implemented successfully in isolation from other business improvement activities, we suggest that you also review our productivity improvement service along with the business planning services and software that we offer.
Please contact us for further information.
STC Semiconductor Announced Cost Reduction Plan
The Company Plans to Reduce Its Workforce for the First Time after 2003's Restructuring
STC Semiconductor Ltd. today announced that it is implementing a series of cost reduction measures to adjust its capital and operating expenditures to existing and short-term market conditions. STC plans an across-the-board workforce cutback of approximately 170 positions, representing approximately 12 percent of STC's employee base.
The actions announced today are expected to be implemented by the end of the year and produce net annualized savings of approximately $20 million.
"In order to respond to the existing and short-term market conditions, our recent financial results and recent economic slowdown, we have made some tough decisions to reduce our workforce and cut costs." said Carmel Vernia, chairman and chief executive officer of STC.
"At the same time, we remain prepared to respond to customers' needs, and committed to our most important strategy of establishing STC as a leading semiconductor manufacturer," added Vernia. "In line with our strategic roadmap, we expect to continue our level of investment in key process development initiatives that would improve our unique technologies, which are less effected by market conditions. We are confident that we will continue to provide the highest level of award winning customer service and deliver exceptional customer value."
What will be done after an initial consultation？
A．Analyzing existing financial conditions.
B．Interviewing department heads.
C．Developing specific guidelines.
D．Establishing goals of cost cutting plan.
“For more than two decades, SydneyPLUS and its partner companies have provided related, often complementary knowledge management solutions, but have ___39___ operated under separate names and management teams. Given the ___40___ among our products and the tremendous benefit to our customers of one-stop access to interconnected, end-to-end knowledge management solutions, we decided to ___41___ into a single company with an integrated, cross-functional leadership team,” said Ron Aspe, founder and owner of SydneyPLUS, and CEO of Lucidea. “The new name represents our ___42___ approach – incorporating all of our brands while keeping the ___43___ product names and offerings that our customers recognize and love.”
The creation of a consolidated corporate structure allows Lucidea to more effectively use combined resources to support strategic ___44___ in product development, sales and marketing. Innovation and growth in these areas will enable Lucidea to more quickly deliver exciting products to its rapidly ___45___ global customer base.
“We have many customers who currently use multiple Lucidea products, and this new structure will make it easier for us to support those customers, provide extended benefits to multi-product customers, and guide new and ___46___ customers to the products that will best fit their needs,” said Phillip Green, chief operating officer of Lucidea. “We already achieved integration between several of our products, and this organizational change will better enable us to explore ___47___ integration options where it makes sense and to meet our customers’ needs.
A.additional
B.enlarging
C.individual
D.expanding
E.concerns
F.hitherto
G.affluent
H.collaboration
I.initiatives
J.unified
K.separable
L.merge
M.retain
N.whereby
O.existing
A. Cablevision Extends $ 90 Triple-Service Promotion
Persuaded by popular demand, Cablevision Systems Corp. (CVC) is extending a promotional offer that combines cable TV, Internet and phone service for $ 90 a month. First launched in mid-June, the offer was originally slated to end July 31 but was pushed out to mid-August. Now it seems the company wants hold on to the offer still longer. The Bethpage, N. Y., company hasn't specified when the promotion will end. During a quarterly conference call last week, Chief Operating Officer Tom Rutledge said simply that the company was continuing to advertise the offer based on its early success. Rutledge also said promotional offers "will continue to play a key role in both building new customer relationships and expanding existing ones."
B. McDonald' s CEO has new surgery
The chief executive of McDonald's Corp. is recuperating after another surgery, the world's largest fast-food company said Saturday. Charlie Bell underwent a procedure Friday to correct a blockage caused by scar tissue build-up from colorectal surgery he had in May, the company said. "I am delighted to report that The procedure was a complete success and that Charlie is resting comfortably," said Andrew McKenna, chairman of Chicago area-based McDonald's. "During Charlie's brief recuperation period... there is absolutely no change in the leadership of the company," McKenna said in a statement. Bell, previously chief operating officer of the global fast-food giant, became CEO after the unexpected death in April of former CEO Jim Cantalupo at a meeting in Florida.
C. Google governance flawed
Google Inc. ranks lower in corporate governance than any company in the Standard Poor's 500 stock index, according to influential proxy adviser Institutional Shareholder Services, said a newspaper report published Monday. ISS, which advises shareholders on how to vote, found 21 weaknesses in the governance practices of Mountain View, Calif.- based Google, which is expected to join the S＆P 500, said the Financial Times. These flaws, it said, include a dual-class capital structure that gives effective control to insiders, too few outside directors and a lack of stock ownership guidelines for executives and independent directors. The adviser also found problematic of the company's compensation plan that lets Google reprice stock options if the stock price falls, as well as loans to company insiders.
D. US Airways talks with pilots collapse
Negotiations between US Airways and its pilots union over a new round of steep concessions collapsed on Monday, heightening pressure on the carrier as it tries to avert insolvency. Jack Stephan, a spokesman for the company's chapter of the Air Line Pilots Association, said more than a week of discussions between the two sides at the airline's Arlington, Va. , headquarters yielded little progress. "Since the beginning of these talks, we have witnessed a disturbing trend by the company to seemingly dismiss several significant proposals from our pilot negotiators," Stephan said. "Instead, management has responded by 'piling on' additional demands to their counterproposals."
E. Mylan wins OK for generic Zoloft
Shares of Mylan Laboratories Inc. rose Monday after U. S. regulators gave tentative marketing approval to the company's generic forms of popular depression and allergy drugs sold by Pfizer Inc. Mylan said the Food and Drug Administration had granted tentative approval to its forms of Pfizer's Zoloft, or sertraline, anti-depressant, and Zyrtec, or cetirizine, allergy pill. But Mylan will not be allowed to sell the copycats for several years until Pfizer's patents on the medicines expire. Zoloft and Zyrtec are among Pfizer's biggest products, with global 2003 sales of $ 3.12 billion for Zoloft, and $1.34 billion, for Zyrtec.
The company is benefiting from its promotion.
The officer inspected the soldiers.
A．真
B．False
Which of the following statements is INCORRECT？
A．The military officer got wounded in the shooting.
B．The military officer just returned from Afghanistan.
C．The military officer may be charged with 14 counts of murder.
D．The military officer will be prosecuted in a military court.
