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During your visit, you made notes on the adverts.
Write a short report for you Managing Director, saying which property you think your company should buy.
Do not include postal adresses. Write 120-140 words.
&8226;During your visit, you made notes on the adverts.
&8226;Write a short report far you Managing Director, saying which property you think your company should buy.
&8226;De not include postal adresses.
&8226;Write 120—140 words.
Answer ONE of the questions 2, 3 or 4 below.
1. &8226;You recently attended a trade fair in another country. Your manager has now asked you to write a report about your visit to the fair.
&8226;Write the report, describing your visit to the trade fair and including the following points:
&8226;which other companies were represented
&8226;how you spent your time
&8226;what information you obtained
&8226;whether or not you recommend attending the fair next year (and why).
&8226;Write 200-250 words on a separate sheet.
2. &8226;Your Managing Director is concerned to reduce costs and has asked you to make some recommendations on how this might be achieved.
&8226;Write a proposal for the Managing Director, including the following information:
&8226;outlining the areas in which costs could be reduced
&8226;describing how savings could be made
&8226;explaining how these changes would affect procedures
&8226;recommending how to communicate these changes.
&8226;Write 200-250 words on a separate sheet.
3. &8226;You have received the following email from a customer:
I was surprised to hear a rumour recently that your company is suffering financial
difficulties and is likely to go out of business. I'd be very sorry if this were true.
Colin Sanders
&8226;Write a letter to the customer, and include the following points:
&8226;a denial of the rumour
&8226;a possible reason for the rumour
&8226;your company's plans for future growth
&8226;your hope for Mr Sander's continued custom.
&8226;Write 200-250 words on a separate sheet.
？You will hear five short recordings.
？For each recording, decide what the speaker's job is.
？write one letter (A—H) next to the number of the recording.
？Do not use any letter more than once.
？After you have listened once, replay each recording.
A Personnel Manager
B Training Manager
C Junior Finance Manager
D a temporary clerk
E Marketing Manager
F Manager of Office Supplies
G Managing Director
H Finance Director
听力原文：I = Interviewer
M = Martha Flowers(Interviewee)
I: Martha Flowers, you're the founder and managing director of Max Sandwiches. First of all, thank you for agreeing to speak to us.
M: You're welcome. I: I'd like to begin by asking you to tell us some- thing about how you started what is now a very successful business.
M: OK, Eh, I started it because I was hungry really. There was nowhere to buy something cheap yet healthy at lunchtime. And I spotted a gap in the market. I set up the business with a partner.
I: What？ Someone who knew the business？
M: Yes, he'd had lots of hands-on experience. However the first three years were difficult. We worked all hours and hardly made any profit. We just didn't have sufficiently clear ideas of what we wanted, and frankly we were lucky to survive. These days we are very much more focused.
I: Martha, would it be fair to describe max as just one more fast food company？
M: No. We're definitely not that. For us, it's all about selling naturally made products at reason- able prices, not selling cheap food fast. Having set that, the fast food chains do some things very well. And I'd tike us to imitate the good aspects of how they operate. What I mean is we should cut out waste the way they do, not waste time or materials.
I: All right, so that's the aim. Now I'd like to ask you something about how you actually run your business like. Are you, like so many executives nowadays, a slave to your diary？
M: No, I am not. I don't even own one. I find this lack of structure gives me immense flexibility. I really don't see how you can get things done if you're tired down all the time. I am sorry for my secretary, who has, to cope with the way I work, but for me it's the only way.
I: But how are meetings scheduled？
M: Well, this is another thing. I hate meetings. The only regular feature of my week is the senior management team meeting. And we focus there not on details but on major issues. This means I can actually spend about 95% of my time listening to customers. And this is really the key to bow I run my business life-listening to our employees, because they can often tell you how to get things right.
I: Your approach certainly seems to be working. Your company is expanding all the time. How do you account for this success？
I: We're I a high volume low margin business. We only make a little profit on everything we sell, so basically we have to sell a lot. And the secret of success in a business like this is a loyal customer base. It's as simple as that.
I: Well, obviously the next question is what exactly do you do to keep your customer's loyalty？
M: We have to look at three things. The price of the product, the quality of the product and the attitude of our employees. They have to under- stand one thing very well indeed, and that is, it' s the customers who pay their salary.
I: Martha, if you were asked to give just one piece of advice to someone who is staring out in business today, what would you say？
M: I'd say, look at what other people in your line of business are doing. It's absolutely vital.
I: But doesn't everyone monitor what their competitors are doing？
M: Perhaps they do, but the important thing is what action you then take. A lot of people seem to monitor what's going on so they know what their feelings are. Then they do nothing about it. I find it must extraordinary.
I: Martha Flowers, thanks very much for talking to us.
M: You're welcome.
？You will hear a radio interview with Martha Flowers, the Managing Director of the MAX chain of sandwich bars.
？Choose the correct phrase to complete each sentence or answer the question.
？Mark one letter(A, B, or C) for the phrase you choose.
？After you have listened once, replay the recording.
Martha started her business because
A．someone asked her to.
B．she saw a good opportunity.
C．she had a lot of experience in fast food.
？Read the following article on recruiting and managing staff and the questions.
？For each question (15-20), mark one letter (A, B, C or D) on your Answer Sheet.
As a manager in the service industry sector, I've looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals' personalities and suitability for the job. The first thing I always look at is an applicant's employment record. I check for continuity and stability. If somebody has a long list of previous jobs, all of varying length, alarm bells start ringing. Rather than an irregular route from job to job, what I hope to see is stable career progression. What does their career path look like-is it all steps forward. or are there a lot of sideways moves？ And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.
I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why they've applied, what their aspirations and personal goals are, and also about their interests and hobbies and any clubs they belong to. That gives you a useful insight into their personality and lifestyle. The application form. also enables us to test how much people have actually been progressing in their careers, because we ask for details of the salaries they have received for each job.
It's always worth looking at CVs and designing application forms with great caution. Taking on employees might be rewarding, but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear, so it makes sense to spend time ensuring that you get the right person.
In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That's why, when you've taken staff on, the next thing is getting the best out of them.
My management style. comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company. The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.
I didn't have much experience of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didn't agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.
Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.
The fact that the writer hopes to learn from applicant's CVs is
A．that they have experience of many different jobs.
B．that their careers have developed steadily.
C．the opinion their employers had of them.
D．whether they are married or single.
It is very considerate of you that to persuade the managing company to ____________ (安置一些商店) in the residential area.
Why did the couple need Rob Carricks help？
A．Because they had difficulty managing financial matters.
B．Because they had different attitudes towards money.
C．Because their children were confused by their disagreement.
D．Because Rob Carrick is so popular among the readers.
Today, with support from a financial planner who reviewed their budget and helped them match their savings and investments to their goals, the Peddies are much closer to their dream. The couple are putting aside about 30 percent of their after-tax income, versus ten percent before, through an automatic deposit into a savings account. And they're investing much more, also with their planner's help, in a more focused and aggressive way. "We went from thinking we couldn't buy a house for another five years to looking for one this year, "Peddie says. "We learned that you have to have a good plan in place."
Like the Peddies, many people are rethinking their financial plans to make better use of their money. But it's not always easy. With the range of savings, mortgage and investment options available, people are often terrified of making a money-losing mistake. Such thinking can lead to inaction. " It's worse to do nothing," says Debbie Ammeter, vice-president of advanced financial planning for Investors Group in Winnipeg. "Procrastinating can cost you money in the long run."
Before making any decisions about what to do with your money, you have to make sure that you have enough of it on hand. Do 'pay yourself first. "That's my most important rule, "says Alison Keene, a senior vice-president and managing director of BMO Nesbitt Burns in Calgary. "Take an amount from each paycheque and set up an automatic savings or investment plan. "How much to put aside？ Maybe ten percent of your gross, but don't spread yourself too thin. "After a while you won't even miss it, "says Keene.
What does the"big talk” in the first paragraph mean？
A．a tough talk.
B．A domestic fight.
C．A talk about serious topics.
D．An important talk for the couple.
You would like to go to a course, on Smart Finance training.
Write a note to your managing director:
saying your willingness to go.
saying the time and cost of the course.
explaining why you want to go.
Write 40 — 50 words on a separate sheet.
