investigate, quantity, discount, negligence, replements, discrepancy, packing list, unsale

able, inferior, penalty clause, up to standard

Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the【26】of goods received. Perhaps not enough goods were sent, perhaps too many. And sometimes it is a complaint that the wrong goods were sent.

Often there are complaints about【27】packing, which can cause damage to the goods. Sometimes the complaint is about inferior quality. Buyers in this case often complain that the goods are not【28】There may be a【29】between the description of the goods in the brochure and the goods which actually arrived.

A complaint may be about a delay in shipment, although companies often have a【30】in their contract to protect them against loss from delay.

Complaints about damage are usually the business of insurance companies, but if the damage is caused by the【31】of the packers, then the insurance companies will not accept responsibility.

When there is a complaint that the wrong goods were sent, or too many, or too few, then it is always necessary to check the【32】for the cases, as well as the invoice. Then the agent must【33】what happened. The goods may still be in the port of unloading.

Bad, inferior or inadequate packing may cause damage to goods in transit. The buyers may accept damaged goods if the supplier offers a【34】, but if the goods arc badly damaged they may be【35】, and in this case the buyer will demand replacements.

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