Customer Service is a part of division _________.
A.Operations
B.Sales and Marketing
C.Finance and Administration
A.Operations
B.Sales and Marketing
C.Finance and Administration
The manager of the customer service department seems ______ (replace).
What is a requirement for applicants?
A.Training in customer service
B.Experience in computer repair
C.Knowledge of sporting goods
D.Availability to work on the weekends
What is the text mainly about?
[ A] Customer Service in SNCF.
[ B ] Customer Service in Swiss Railways.
[ C] The writer ' s bad impression of Internet tickets.
[ D] The writer' s experience in buying French rail tickets.
What does the writer think of the American customer service?
A.It takes advantage of shop assistants.
B.It has been dreamt of by the Europeans.
C.It may not be suitable to the European society.
D.It is not applicable in times of economic difficulty.
According to the bill, how can customers pay their bills online?
A.By filling out a form
B.By visiting a Web page
C.By e-mailing customer service
D.By calling a customer service hot line
What will the woman probably do next?
A.Return to the store
B.Call customer service
C.Change the ink cartridge
D.Reconnect the printer to her computer
A.provide
B.complain
C.compromise
D.hesitate
What is NOT listed as a service available through the account link?
A.Stopping shipment of an item
B.Returning merchandise
C.Tracking delivery status
D.Contacting customer service
A.customize
B.customizes
C.customizing
D.customized
A.confirmed
B.expectant
C.useful
D.interested