题目内容
（请给出正确答案）
What's the relationship between the two speakers？
A．Sister-brother.
B．Husband-wife.
C．Customer-waiter.
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更多“What's the relationship betwee…”相关的问题
What does Petter believe he is able to change？
A．the views the MCA holds on industry
B．the way in which the MCA decides on policy
C．how the MCA is perceived by other people
D．the MCA's relations with other trade associations
When we look at Illustration C, ______.
A．our eyes don't move
B．we think about the relationship between the squares
C．we guess what the shapes may be
D．we express the artist's feelings
What can be inferred from the news？
A．US President Obama has only focused on the world security issues in his speech.
B．US President Obama's visit to Moscow aims to build better relations with Russia.
C．Russia and America have reached consensus on most world security and economic issues.
D．US President Obama has delivered a speech to graduates of a polytechnic institut
听力原文：F: So Greg, what does a human resources manager actually do？
M: Simply put, HR managers manage the needs of a company's employees.
F: That sounds pretty broad. What types of needs？ Everything？
M: Pretty much. We develop and manage employment programs, including salary and job evaluations,benefits, and promotions. Also education and training programs. Of course we develop plans for finding applicants to fill job openings. Then we interview and, where necessary, test applicants.
F: That's a lot! You must be pretty busy!
M: Yes. To be effective we need to be knowledgeable about all areas of human resources as well as every aspect of the company. It takes a lot of experience, and you have to be highly qualified.
F: I can imagine. It sounds quite challenging.
M: There's more. In industries that are unionized, like mine, human resources managers deal with relations between labor and upper management. We examine workers' complaints and try to help settle disagreements.
F: Do you like your job？ What's the best part of it？
M: Yes. The best part is probably that the work is extremely interesting and varied. We have to be very versatile and flexible...
？Look at the notes below.
？You will hear two colleagues discussing the responsibilities of Human Resources Manager
Job Description of a Human Resources Manager
Responsibilities: develop and manage (5)______programs
deal with relations between (6)______and upper management;
examine complaints and help settle (7)______
Requirements: knowledgeable, versatile and (8)______
W: It' s an introductory course, so the focus is on basic grammar and some simple phrases. That class is already half full, so you should sign up soon.
M: I' II do that now. My company has put me in charge of sales to our clients in China, so I'd like to be able to talk with them in their language.
W: Now you have good motivation for studying. Here is the schedule chart of our courses.
What are they talking about？
A．A language class
B．International relations
C．A restaurant menu
D．A business trip
What is the topic？
A．How companies can maintain a positive public image
B．How to damage public relations
C．How to deceive the media
D．How to hide from the public
M: Yes, I am calling about the computer I bought from you last month. There are some problems with it now. The disk drive does not work properly. Last Sunday, it failed to work from time to time. I called your Service Department last week and they had it repaired. But today, it stopped working completely. What's worse, it damaged one of my favorite disks. I just have no idea what to do with it.
F: OK. I think I need some information before we find out what the problem is. What model do you have？
M: It's Dimension 4600.
F: Can I have you name and telephone number please？
M: Sure, it's Arnold Philip, that's A -R -N -O -L -D. My number is 517 -637 -9876.
F: OK. And do you still keep the invoice？
M: Yeah, I do.
F: What's the reference number？
M: 3-2-4-1-N.
F: And the date of purchase？
M: 27th of May.
F: And how much did you pay for that？
M: It was ＄620 originally, but it was on sale then. So I got it at ＄570.
F: OK. What we are going to do now is to transfer you to the Service Department and see if they can have a second look at it.
M: I don't think I have time for that. I have an appointment.
F: Then would you like them to call you back？
M: OK. How about late tonight？
F: No problem. I'll do that for you.
M: Thanks.
F: You are welcome.
？Look at the notes below.
？Some information is missing.
？You will hear a man complaining.
？For each question 9-15, fill in the missing information in the numbered space using a word, numbers or letters.
？You will hear the conversation twice.
Customer Relations
Customer's Complaints
ITEM COMPLAINED: (9) _____________________ drive
MODEL: (10) Dimension ________________
TIME OF PURCHASE: (11) ______________________ May
PRICE: (12) ＄________________________
REFERENCE NUMBER: (13) __________________________
CUSTOMER'S NAME: (14) ___________________ Philip
CONTACT NUMBER: (15) 517 ______________________
(9)
Passage 3
It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Fredrick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do mangers motivate people in such jobs？ One solution is to give them some responsibilities, not as individuals, but as a part of a team. For example, some supermarkets can buy office stuff to people who fill the shelves, and the people who work at the check out into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company’s shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which automatically only concern a few people. Unfortunately, there’s only a limited number of such goals to go around and by definition, not all the competing companies in that industry can seriously plan to be the best.
根据材料回答第 32～35 题。第 32 题 What can actually motivate workers according to Fredrick Herzberg？
What is the purpose of this talk？
A．To present an achievement award
B．To describe a well-known book
C．To discuss a research report
D．To introduce a guest speaker
听力原文：M: Hi, Justine. How are you doing with your new job？
W: Well, I thought this job would be better than the last one. But actually it's not that fascinating. I think I enjoy working in the public relations department more.
M: Well, maybe things will improve. You've been there only for two months. At least this company bought you a house and you don't have to drive 40 minutes to get to work.
W: I guess I have to agree with that. But I'm already looking forward to my vacation in March. I am going to visit Rome with my sister.
What does the woman say about her work？
A．It' s boring.
B．It' s challenging.
C．It requires many travels.
D．If s well-paid.
The first thing to do in seeking a position is to determine exactly what you want to do -- not in terms of some vague, ethereal (轻飘的) objective, such as "I, want to become a member of the management group," but with a definite and immediate goal. Through everyone's experience there must run a thread of consistency, a pattern of what the individual has enjoyed doing and hence has done well. Though actual jobs may have been held in different fields of endeavor, each one of us should be able to pick out the type of work he can do best.
Many men I have interviewed have come to me and said: "I am a financial man. Any sport you have in the treasurer's or controller's line, I'd like." or "I'm good with people. I can sell anything. If you hear of a sales manager's opening or public relations spot, I'd be a natural".
These men are confused. They have not thought through the problems and responsibilities of the fields they say they are qualified for. It is also apparent to the interviewer that they are thinking of themselves rather than of the contribution they can make to the future employer.
This does not imply that one man is not capable of filling several different kinds of positions. A man's aptitude or his past training may fit him for a number of job, but he should know enough not to confuse sales management with public relations or a treasurer's duties with those of a controller. (Personally I believe many companies set such rigid specifications .in looking for a man that they overlook worthwhile candidates.) But after all, if an individual cannot decide for himself what he can do best, how can he expect anyone else to do it for him？
The author seems to ______.
A．disagree with Franklin on death and taxes as the only two certainties
B．agree with Franklin on death and taxes as the only two certainties
C．think that there is no certainties but work in this world
D．think that work is as dark as death and taxes
