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When Thomas Keller, one of America's foremost chefs, announced that on Sept. 1 he would ab

olish the practice of tipping at Per Se, his luxury restaurant in New York City, and replace it with a European-style. service charge, I knew three groups would be opposed: customers, servers and restaurant owners. These three groups are all committed to tipping—as they quickly made clear on Web sites. To oppose tipping, it seems, is to be ant capitalist, and maybe even a little French.

But Mr. Keller is right to move away from tipping—and it's worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.

Customers believe in tipping because they think it makes economic sense. "Waiters know that they won't get paid if they don't do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.

Michael Lynn, an associate professor of consumer behavior. and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.

What's more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server's pocket. Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognized.

In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.

It may be inferred that a European-style. service ______.

A.is tipping-free

B.charges little tip

C.is the author's initiative

D.is offered at Per Se

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更多“When Thomas Keller, one of Ame…”相关的问题
第1题
When did her teacher come to Helen Keller?A.When Helen was 7.B.When Helen was 17.C.Immedia

When did her teacher come to Helen Keller?

A.When Helen was 7.

B.When Helen was 17.

C.Immediately after Helen lost her sight and hearing.

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第2题
How did Anne teach Helen Keller to read?A.She spoke out loudly when she wrote the letters.

How did Anne teach Helen Keller to read?

A.She spoke out loudly when she wrote the letters.

B.She drew the letters large enough for her to see.

C.She spelled every word on her hand.

D.She wrote letters to her through the mail.

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第3题
Which of the following statements is INCORRECT?A.Anne Sullivan helped her get ready for sc

Which of the following statements is INCORRECT?

A.Anne Sullivan helped her get ready for school and college.

B.Helen Keller was 13 years old when she started at Radcliffe College in Massachusetts.

C.Helen Keller worked for many years for the American Foundation for the Blind.

D.Helen Keller died in nineteen sixty-eight.

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第4题
In-the early 1970s, when Thomas Hoving began sorting out its collection, the argument focu
ses on the irreplaceable nature of ______.

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第5题
How old was Thomas Jefferson when he became Governor of Virginia?A.He was 26.B.He was in h

How old was Thomas Jefferson when he became Governor of Virginia?

A.He was 26.

B.He was in his forties.

C.He was 36.

D.We don't know.

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第6题
Helen Keller was born on June 27, 1880 in Tuscumbia, Alabama to Captain Arthur and Kate Ke
ller. Helen was healthy until the age of nineteen months when she developed a brain fever that may have been scarlet fever. The fever left her unable to hear, see or speak. Captain Keller was a newspaper editor and was determined to find help for his child. He contacted Dr. Alexander Graham Bell to assist him. Dr. Bell found Michael Anagnos, the director of the Perkins Institution for the blind in Boston, Massachusetts. Mr. Anagnos sent one of his best students, Annie Sullivan to help Helen.

The students at the Perkins Institution made a doll for Annie Sullivan to give Helen. Ms. Sullivan began using the doll to spell the word doll in Helen's hand. Helen learned quickly to make the letters. Helen learned many words and soon wanted to learn to speak. Miss Sarah Fuller of the Horace Mann School was her first speech teacher. Helen learned to use the raised print for reading and soon wanted to go on to college. Helen graduated from Radcliffe College with honors in 1904. Annie Sullivan spelled books and lectures in Helen's hand all through college.

Helen Keller spent the rest of her life trying to make it easier for disabled people to learn. She fought for women's rights, equality for minorities and worker's rights. She was a crusader for people who needed help. Helen Keller won many awards for her work for the blind. Helen Keller died on June 1, 1968, a few weeks short of her 88th birthday. She will be remembered by the world as a champion and hero of the blind and disabled people.

Which of the following is true?

A.Helen Keller became disabled after the disease.

B.Helen Keller learned to finger spell and read.

C.Helen Keller never attended college.

D.Helen Keller was born in Wisconsin.

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第7题
听力原文:M: Thomas is always late when we have a meeting. Maybe one of us should give him
a ring each time.

W: That's really annoying. But I'll volunteer.

Q: What will the woman probably do?

(2)

A.Meet Thomas.

B.Follow Thomas.

C.Annoy Thomas.

D.Call Thomas.

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第8题
Mrs. Keller had a big family. Her husband had a factory in the town. One of her sons was a
lawyer and the other two were drivers. And her two daughters worked in the post office. The old woman stayed at home and could do all housework and wouldn't employ any body.

One evening, the telephone rang while the old woman was preparing supper. She went to answer it. She was told that one of her sons died in a traffic accident- She heard this and fell in a faint (晕倒). When she came back to life, she was in hospital. And she needed to be helped after that.

Several months later she was told on the telephone her daughter died while she was being operated on. The old woman was so sad that she had to be in hospital again. From then on she was afraid to answer any telephones and sometimes she was afraid to hear the bell. Of course it brought them some trouble and some important business was held up(耽误). So her husband advised her to see a psychiatrist(精神病医生). The man examined her carefully and then asked her some questions.

"You'll soon be all right if you follow my advice, Mrs. Keller, "said the psychiatrist.

The old woman took the medicine the doctor gave on time and tried to forget her dead son and daughter. And two months later she went to see the psychiatrist again.

"You've saved me, Doctor, "the old woman said, as soon as she saw him,

"Are you afraid to answer the telephones now?"

"No," answered Mrs. Keller. "I dare(敢)answer it whether it rings or not!"

Mrs. Keller could do all housework because ______.

A.she had no money to employ a helper

B.she was strong enough to do all at home

C.she-didn't believe anybody

D.only she was free at home

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第9题
PART ADirections: For Questions 1-5, you will hear a conversation. While you listen, fill

PART A

Directions: For Questions 1-5, you will hear a conversation. While you listen, fill out the table with the information you have heard. Some of the information has been given to you in the table. Write only 1 word in each numbered box. You will hear the recording twice. You now have 25 seconds to read the table below.

听力原文:Keet: Dr. Thomas? This is Keet Bradley from the daily news. I'd like to ask you some questions about the new official standard weight that you purchased.

Thomas: I'd be happy to help you. What would you like to know'?

Keet: First of all, bow is the standard weight used?

Thomas: Well, the people in our department use it to check the scales all over the country. The department of weights and measures is a government agency. It's our responsibility to see that all the scales measure a kilogram accurately so this is the way we use to adjust the scales.

Keet: How did you check the scales before?

Thomas: We have an old standard weight that we used to use. It had to be replaced because it was imprecise. You see it was made of poor quality metal that was too porous. It absorbed too much moisture.

Keet: Oh. So when the weather was humid it weighed more and when it was dry it weighed less.

Thomas: Exactly. And that variation can affect the standards of the whole country.-So our department had the new weight made out of higher quality metal.

Keet: How much does it cost?

Thomas: About 45,000 dollars.

Keet: 45,000 dollars? For a one kilogram weight? That's more expensive than gold. Is it really worth that much?

Thomas: I'm sure it is. Industries depend on our government agency to monitor the accuracy of scales so that when they buy and sell their products there is one standard. Think of the drug industry, for example, those companies rely on high accuracy scales to manufacture and package medicine.

What is Keet's occupation?

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第10题
A. C. Hunter BollC. Hunter 13011 has been employed by Thomas H. Lee Partners, L.P. and its

A. C. Hunter Boll

C. Hunter 13011 has been employed by Thomas H. Lee Partners, L.P. and its predecessor, Thomas H. Lee Company, since 1986. From 1984 through 1986, Mr. Boll was with The Boston Consulting Group. From 1977 through 1982, he served as an Assistant Vice President, Energy and Minerals Division of Chemical Bank. Mr. Boll is a director of Cott Corp. , TransWestern Publishing, L. P. , and United Industries, Inc.

B. John A. Cleary

John A. Cleary was the Chief Executive Officer of Donnelley Marketing, Inc. from 1979 until 1993. Donnelley Marketing, Inc. was a subsidiary of Dun and Bradstreet Corporation until 1991 when it was acquired by a group of investors and senior manager's. Mr. Cleary continued as CEO until 1993 when he was elected Vice Chairman of the Board of Directors, a position he held until 1996 when First Data Corporation acquired the company. Mr. Cleary continued as a senior advisor and consultant to the company. Mr. Cleary is also a director of SoundWater, Inc. , a non-profit environmental education organization dedicated to the preservation and protection of Long Island Sound. Mr. Cleary was also a director of the Direct Marketing Association from 1985 to 1996, and served as Chairman of its Board from 1990 to 1991.

C. Richard G. Evans

Richard G. Evans has been Executive Vice President, General Counsel and Secretary of Thomas H. Lee Partners, L.P. since June 2001. Prior to joining it, Mr. Evans was Executive Vice President, General Counsel and Director of Green Tree Financial Corporation from 1985 to 1999. Prior to Green Tree, Mr. Evans served as Special Assistant Attorney General for the State of Minnesota from1974 to 1984.

D. Scott R. Fjellman

Scott R. Fjellman has been Senior Vice President and Treasurer of Thomas H. Lee Partners, L.P. since January 2003. Mr. Fjellman previously was Vice President, Assistant Treasurer of the Company from April 2000 to December 2002. Prior to joining it, Mr. Fjellman was with Arcadia Financial Ltd. for eight years, most recently as Vice President of Securitization and Investor Relations. Before joining Arcadia Financial, Mr. Fjellman spent three years as an auditor with KPMG LLP.

E. Thomas M. Hagerty

Thomas 1Vi Hagerty has been employed by Thomas H. Lee Partners, L P. and its predecessor, Thomas H. Lee Company, since 1988. Prior to joining Thomas H. Lee Partners, L P. , Mr. Hagerty was in the mergers and acquisitions department of Morgan Stanley & Co. Incorporated. Mr. Hagerty is a director of Affordable Residential Communities Inc. , ARC Holdings, Cott Corp. , Houghton Mifflin Company, MGIC Investment Corporation and Syratech Corp. Mr. Vice President of T. H. Lee Mezzanine II, the Administrative General Partner of Thomas H. Lee Advisors II, L.P. , which is the sole limited partner of the Managing General Partner of ML-Lee Acquisition Fund II, L. P. and ML-Lee Acquisition Fund (Retirement Accounts) II, L. P. Mr. Hagerty was the Interim Chief Financial Officer of Conseco, Inc. from July 2000 through April 2001. On December 17, 2002, Conseco, Inc. voluntarily commenced a case under Chapter 11 of the United States Code in the United States Bankruptcy Court, Northern District of Illinois, Eastern Division.

He had been an auditor for three years.

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