题目内容
（请给出正确答案）
A.do not use model numbers
B.keywords can only be separated by a comma
C.don’t use adjectives
D.the more the better
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Critical Successful Factors of CRM Implementations
Project Planning
Project planning involves of setting project goals, identifying 【S1】______
high level business requirements, with establishing project teams 【S2】______
and high level project estimates.
Architectural Design
While high level architectural decision is made as
part of the process of choosing a CRM vendor, it remains as a
critical successful factor when integrating CRM with particular
existing information system. Make sure if your CRM plans include 【S3】______
a scalable architecture framework.
Phased Approach
It is important to break your CRM project down into 【S4】______
manageable pieces by setting up pilot programs and
short-term milestones. If dependent on the IT experience, some 【S5】______
organizations choose the easiest application as the pilot project, while
others implement of a mission-critical application first. The pilot 【S6】______
project can demonstrate the benefits of CRM to motivate with 【S7】______
all the necessary departments and groups to fully commit to 【S8】______
the project.
Data Gathering
The start point of data gathering is to focus on the
data that necessary for your business decision making and to 【S9】______
logically derive other data requirement. Lack of sufficient data will
lead to the failure in one way, while gathering and storing excessive
and necessary data will result from cost overrun and delay of 【S10】______
system deliver.
Organization Commitment
The implementation of a CRM project
involves everyone in the customer relationship chain. The commitment
from all parties is the key to the success of CRM implementation.
The commitment comes from the understanding of the benefits 【S11】______
of CMR, particularly the specific benefits to related departments. For
example, if the sales force isn't completely sold on the system's
benefits, which they may not input the kind of demographic data 【S12】______
that is essential to the program's success.
【S1】______
听力原文： China announced Sunday its decision to lift retail diesel and gasoline prices for the first time in eight months, while setting up a mechanism to offer some subsidies to disadvantaged communities and public service sectors.
The recipients of the subsidies include grain growers, fishermen and fishing firms operating and fanning offshore or in inland areas, using oil-driven fishing boats, state-owned forestry enterprises and nurseries of forestry centers, urban public transportation firms, said the commission.
It said the government will pay a number of subsidies directly to grain growers to reduce the impact of the price hikes of diesel oil and chemical fertilizers and other agricultural production materials.
For operators of rural passenger shipping business, the commission said the government will reduce the impact mainly through such measures as adjusting the charges of transportation, and offering proper amount of subsidies to those in difficulty.
The commission said local governments will offset the increased financial burden on taxi drivers in the urban areas mainly through readjusting the charges of transportation and imposing surcharge on fuel oil.
The Chinese government has ordered various localities to implement the measures on subsidies while price regulators at various levels should improve inspection and supervision of prices of processed oil to maintain the stability of the oil prices.
(4)
A．They will remain stable.
B．They will be raised.
C．They have been changing all the time.
D．They are determined directly by the supply and demand of the market.
听力原文： In this century the traditional American family is constantly faced with the threat of breakdown. Some sociologists suggest that one little-noticed cause may be the introduction of the TV dinner.
Before the appearance of television sets, the American dinner was a big event for the family, for in many homes dinner time may he the only time when everyone got together. A typical dinner was usually in three stages. In the preparation stage, the children and father frequently helped with table setting while mother put the last touches on the roast. In the eating stage, family members shared the day's experiences and mere food was consumed. In this stage families got to know one another and made joint decisions around the dinner table, and thus the family solidarity was reinforced. In the cleaning-up stage, children or father again gave their hands, so that the significance to the home community was clear. Unfortunately, all of these have been erased by a product—the television set.
By the beginning of the 1980s, the typical American family dinner is just twenty minutes long. The speed-up of this once leisurely experience is clearly connected to the overall pace of modem life and maybe a model of the modern life is the TV dinners—meals designed to be consumed between the opening and closing credits of a half-hour program. The once family affair has now become nothing more than the use of a fork and knife.
(33)
A．The problem of poverty.
B．The problem of having few children.
C．The problem of poor living conditions.
D．The problem of divorce.
听力原文：M: Why do you think that way？
W: While I admit there is very little discrimination here on campus towards orientation, appearance and nationality, women are not treated equally. Women are not represented in many faculties. They also hold fewer senior faculty positions, are not represented well in administration and, do you know, not once has them been a female president of the student union.
M: You are running for president of the student union on the issue of equality, but you are not going to be a winner, I suppose. Most students feel women have equality nowadays.
W: Not the students I have talked to, particularly the women. My brother is a lawyer and he says the women in his firm have to work much harder than the men if they want to become a partner in the firm.
M: So you are going to champion women's rights for the election.
W: Yes, my campaign will focus on that but I will not ignore other issues such as transportation, cafeterias and so on. I have been a student here lot 4 years and am aware of all the issues. If I can make this campus a better place for all students, then as a woman, I would be setting an excellent role model. And, I am sure I can do a better job than Jerry did this year.
M: What did Jerry accomplish this year？
W: Next to nothing. He put pressure on the cafeterias to be a little more environmentally friendly but that is all about it.
(20)
A．To prove women's diligence.
B．To seek gender equality on campus.
C．To improve transportation and accommodation.
D．To put pressure on male students.
W: I think I'd really enjoy seeing Our Town.
M: You would, especially since you've read that essay. There will be another production of it tonight and one more on Sunday afternoon. I hope you can appreciate it.
What is the woman reading for her theater course？
A．The play Our Town.
B．An essay by Thornton Wilder.
C．A critical review of Our Town.
D．A short story about New Hampshire.
Theft deterrent system
To deter the vehicle theft, the system is designed to give an alarm and keep the engine from being started if any of the front, sliding and back doors and hood is forcibly unlocked or the battery terminal is disconnected and then reconnected when the vehicle is locked.
The alarm blows the horn intermittently and flashes the headlights, tail lights and other exterior lights. The engine cannot be started because the starter circuit will be cut.
SETTING THE SYSTEM
1. Turn the ignition key to the "LOCK" position and remove it.
2. Have all passengers get out of the vehicle.
3. Close and lock the front, sliding and back doors and hood.
The indicator light will come on when the front, sliding and back doors and hood are closed and locked.
As the front doors arc locked, the system will give you a preparation time of 30 seconds before the setting, during which the front, sliding and back doors and hood may be opened to prepare for the set- ting.
Be careful not to use the key when opening either front door. This will cancel the system.
4. After making sure the indicator light starts flashing, you may leave the vehicle.
The system will automatically be set after the preparation time elapses. The indicator light will flash to show the system is set. If any of the front, sliding and back doors and hood is opened at that time, the setting is interrupted until it is closed and locked.
Never leave anyone in the vehicle when you set the system, because unlocking from the inside will activate (使起动) the system.
WHEN THE SYSTEM IS SET
Activating the system
The system will give the alarm and cut the starter circuit under the following conditions:
If any of the front, sliding and back doors and hood is unlocked without using the key
If the battery terminal is disconnected and then reconnected
After one minute, the alarm will automatically stop with the starter circuit cut kept on.
Reactivating the alarm
Once set, the system automatically resets the alarm each time the front, sliding and back doors and hood are closed after the alarm stops.
The alarm will be activated again under the following conditions:
If any of the front, sliding and back doors and hood is opened
If the battery terminal is disconnected and then reconnected
Stopping the alarm
Turn the ignition key from the "LOCK" to "ACC" position. The alarm will be stopped with the starter eircuit cut kept on. Stopping the alarm in this manner will keep the alarm from being reactivated when any of the front, sliding and back doors and hood is opened.
Interrupting the setting
With the system set, the back door can be opened with the key without activating or canceling the system. While it is open, the front and sliding doors and hood may be opened in addition, and the system can be activated only by the battery terminal disconnection.
To resume the setting, close and lock the front, sliding and back doors and hood. The back door must be closed with the key removed.
CANCELLING THE SYSTEM
Unlock either front door with the key, or unlock the sliding door with the key when it has been closed. This cancels the system completely and the starter circuit cut will be cancelled at once.
INDICATOR LIGHT
The indicator light gives the following three indications when the system is in use. When the light is:
FLASHING—The system is set. You need the key to open the front, sliding and back doors and hood.
ON—The system will automatically be set when the time comes. The front, sliding and back doors and hood may be opened without a key.
OFF—The system is inactive. You may open any door and hood.
TESTING THE SYSTEM
1. Open the driver's and front passenger's windows.
2. Set the system as described above. The front doors should be locked wi
A．Y
B．N
C．NG
听力原文： Well, I feel it is very important for families to have regular meals together. One of my good child memories was dinner with my parents and two sisters. Because my husband and I both work and our three children are busy with their studies, we seldom had a chance to get together as a family. But we thought it would be possible for us to sit down and enjoy meals together every week. First we try setting three fixed days: Mondays, Wednesdays, and Fridays. But almost everyone was unhappy. Then my son has the idea that every one told me his or her most convenient days and I would choose the two best days. For a while, the children were still unhappy with the idea. They said they would rather spend the time with their friends playing sports. Gradually, though, they began to see these evenings together as interesting, and helpful. We loved a lot. We made plans for trips. We discussed each other's problems. After a couple of months, anyone who had to miss a family meal felt regretful. And now, we all feel that we have been able to build much stronger relations within the family than we had before
How many people are there in the woman's family？
A．Three.
B．Four.
C．Five.
Pearman put his head close to the window. "Come on, mister. Give me a chance. I need a job." he said. Something in Stephen Pearman' s voice moved Robert Fredy. In the seconds before traffic started moving again, Fredy handed Pearman a business card and told him to call if he was serious.
"My friends told me he was just pulling my leg," said Pearman. "ButI said, 'No, he's a businessman. I need to give it a shot.'"
Two days later, 29-year-old Pearman appeared in the manager's office of the big hotel. Fredy gave him a job and housing and lent him pocket money while training him.
Today, Pearman works full time setting up the hotel's dining halls for business meetings. In the past two years, he has found a flat, married and repaid Fredy's loans(贷款).
"Mr. Fredy gave me a second chance," says Pearman, "And I took advantage of it. I could have just come here a while, eaten up and left. But there is no future in washing windshields."
Ordinarily, Fredy keeps away from the street people. "But Pearman seemed so honest and open, asking for a chance rather than just money," Fredy says. "I don't hand my business card to just anybody. But I'm glad I did in this case."
When Pearman offered to wash the windshield for Fredy, ______.
A．Fredy took him as a beggar
B．Pearman was told to do it later
C．Fredy gladly agreed to let him do it
D．Pearman knew Fredy was a kind man
Pearman put his head close to the window. "Come on, mister. Give me a chance. I need a job," he said. Something in Stephen Pearman's voice moved Robert Fred. In the seconds before traffic started moving again, Fred handed, Pearman a business card and told him to call if he was serious.
"My friends told me he was just pulling my leg," said Pearman. "But I said, ' No, he's a businessman. I need to give it a shot.'"
Two days later, 29-year-old Pearman appeared in the manager's office of the big hotel. Fred gave him a job and housing and lent him pocket money while training him.
Today, Pearman works full-time setting up the hotel's dining halls for business meetings. In the past two years, he has found a flat, married and repaid Fred's loans.
"Mr. Fred gave me a second chance," says Pearman, "and I took advantage of it. I could have just come here a while, eaten up and left. But there is no future in washing windshields."
Ordinarily, Fred keeps away from the street People. "But Pearman seemed so honest and open, asking for a chance rather than just money," Fred says: "I don't hand my business card to just any- body. But I'm. glad I did in this case."
When Pearman offered to wash the windshield for Fred, ______.
A．Fred gladly agreed to let him do it
B．Pearman was told to do it later
C．Fred took him as a beggar
D．Pearman knew Fred was a kind man
【T8】
A.DEFENDING
B.UP
C.COPE A.KEEP LIVING【T7】______TO THAT IMAGE
B.IF YOU CAN【T8】______WITH THREE DAYS RUNNING
C.WAYS OF【T9】______AN IDEA WHAT YOU DESCRIBE IS A HABIT OF LYING THAT IS MORE SERIOUS THAN THIS.I SUSPECT THAT THELIES YOU TELL ARE【T10】______YOU HAVE OF YOUR OWN WORT
H.PEOPLE WHO HAVE DOUBTS ABOUTTHEIR OWN SELF-ESTEEM OFTEN WORRY THAT OTHERS WILL JUDGE THEM AS HARSHLY AS THEY FEEL THEY DESERVE BECAUSE OF A SECRET IDEA THAT THEY ARE PRETTY WORTHLESS.IN OTHER WORDS, THEY CREATE A FALSE PICTURE OF THEMSELVES, A PICTURE OF SOMEONE WHO MEETS ALL THE EXPECTATIONS THEY THINK OTHERS HAVE OF THEM, AND AS YOU SAY, THAT CAUSES PROBLEMS—SINCE THEY HAVE TO【T11】______.AT THE SAME TIME, THEY HAVE TO TELL FURTHER LIE TO COVER THE STORIES THEY HAVE ALREADY TOL
D.ACCORDING TO SOME AUTHORITIES, THIS IS PARTICULARLY AMONG WOMEN ESPECIALLY THOSE WHO HAVE FEW OPPORTUNITIES TO DEVELOP AN ADEQUATE SENSE OF SELF-WORT
H. I SUGGEST YOU GIVE YOURSELF ONE DAY DURING WHICH YOU STICK SOLIDLY TO THE TRUTH ABOUT YOURSEL
F.GIVE YOURSELF A SMALL TREAT AT THE END OF THE DAY IF YOU HAVE MANAGED TO KEEP IT UP.WAIT A WEEK AND THEN TRY IT AGAI
N.ONCE YOU HAVE ACHIEVED THREE SEPARATE LIE-FREE DAYS,SEE【T12】______, THEN EXTEND IT TO A WHOLE WEE
K.DON"T MAKE A PROMISE TO YOURSELF THATYOU WILL NEVER LIE AGAIN BECAUSE ALMOST CERTAINLY YOU WILL—IT"S TOO MUCH TO TAKE ON AT ONC
E.TRY TO CHANGE THINGS LITTLE BY LITTLE, BY SETTING YOURSELF MANAGEABLE TARGETS.AFTER A WHILE, YOU"LL WONDER WHY YOU EVER HAD THE PROBLEM AT ALL.
